GsmEasy 0 Posted November 21, 2020 Share Posted November 21, 2020 hi, i was having issue with eset as i feel was breaking interenet so i remove and install again the internet security now my internet is working but i am getting error on activate license Link to comment Share on other sites More sharing options...
Administrators Marcos 4,705 Posted November 21, 2020 Administrators Share Posted November 21, 2020 According to https://support.eset.com/en/kb7297, your license is overused. Since I was unable to find any license registered to your forum email address, please provide the public license ID. Link to comment Share on other sites More sharing options...
GsmEasy 0 Posted November 21, 2020 Author Share Posted November 21, 2020 here is what you need ? when i was active this license i was got this and i was save this image too Link to comment Share on other sites More sharing options...
Administrators Marcos 4,705 Posted November 21, 2020 Administrators Share Posted November 21, 2020 I confirm that the license has been substantially overused. If it's really your license, please contact the reseller and ask for resetting the license key and deactivate existing seats. Link to comment Share on other sites More sharing options...
GsmEasy 0 Posted November 21, 2020 Author Share Posted November 21, 2020 i was bought from a chinese website taobao and its already nearly 1 year as i was buy this on Apr 3rd and no have contact with supplier 😩 can you please give me guidence how i can fix it ? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,705 Posted November 21, 2020 Administrators Share Posted November 21, 2020 The license is registered to g...............1@1...com. I can ask the Chinese reseller to reset the license and send a new license key to that email email address. Link to comment Share on other sites More sharing options...
GsmEasy 0 Posted November 22, 2020 Author Share Posted November 22, 2020 thank you very much Link to comment Share on other sites More sharing options...
GsmEasy 0 Posted November 22, 2020 Author Share Posted November 22, 2020 can you please give him reminder ? as i am keep watching every few hours but no email from reseller thanks Link to comment Share on other sites More sharing options...
Administrators Marcos 4,705 Posted November 22, 2020 Administrators Share Posted November 22, 2020 Is the email address g...............1@1...com actually yours? Link to comment Share on other sites More sharing options...
GsmEasy 0 Posted November 23, 2020 Author Share Posted November 23, 2020 my staff was help me buy from this taobao shop is 5.0 hxxp:// ₤XUVEcN6xIAf€回👉t~bao👈【官方正版ESET Nod32 Internet Security电脑防病毒杀毒软件激活码】 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,705 Posted November 23, 2020 Administrators Share Posted November 23, 2020 27 minutes ago, GsmEasy said: my staff was help me buy from this taobao shop is 5.0 hxxp:// ₤XUVEcN6xIAf€回👉t~bao👈【官方正版ESET Nod32 Internet Security电脑防病毒杀毒软件激活码】 Is the email address g...............1@1...com actually yours? Link to comment Share on other sites More sharing options...
itman 1,538 Posted November 23, 2020 Share Posted November 23, 2020 (edited) I will say this. When I checked Eset worldwide partners and select China, I end up at this http only web site: http://www.eset.com.cn/ . That does not appear to be right to me. Edited November 23, 2020 by itman Link to comment Share on other sites More sharing options...
GsmEasy 0 Posted November 23, 2020 Author Share Posted November 23, 2020 (edited) 1 hour ago, Marcos said: Is the email address g...............1@1...com actually yours? my email address what i use normaly i..........y@gmail.com and for taobao i use g........e@gmail.com and for chinese i use 41........7@qq.com Edited November 23, 2020 by Marcos Email addresses onfuscated for privacy protection reasons Link to comment Share on other sites More sharing options...
Administrators Marcos 4,705 Posted November 23, 2020 Administrators Share Posted November 23, 2020 I would ask the seller for a refund and purchase a license from the official ESET Chinese website. Link to comment Share on other sites More sharing options...
GsmEasy 0 Posted November 24, 2020 Author Share Posted November 24, 2020 seems no solution and i just have to keep quite and nothing will happny anyway good bye no solution once your key is with issue 😩 Link to comment Share on other sites More sharing options...
Administrators Marcos 4,705 Posted November 24, 2020 Administrators Share Posted November 24, 2020 The license key was obviusly overused and registered to someone else's email address. Unfortunately it seems you felt a victim to fraud; you should ask the seller for a refund and purchase a license from an authorized seller instead. Link to comment Share on other sites More sharing options...
GsmEasy 0 Posted November 24, 2020 Author Share Posted November 24, 2020 i already provide you the log which day i was active on my pc and i am still on same pc willing to active you have got proof but seems you wont support anything and nor the seller 😩 Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 360 Posted November 24, 2020 Most Valued Members Share Posted November 24, 2020 16 minutes ago, GsmEasy said: i already provide you the log which day i was active on my pc and i am still on same pc willing to active you have got proof but seems you wont support anything and nor the seller 😩 The problem isn't with your computer so logs are no good. What appears to have happened is you have been scammed by the seller. What tends to happen is they will purchase a license for 1 user but then sell the licenses to multiple user even though it should be only for one user. When multiple people use a license designed for just 1 person eset automatically will detect overuse and block it. For that reason they always recommend you buy from esets site itself Link to comment Share on other sites More sharing options...
GsmEasy 0 Posted November 24, 2020 Author Share Posted November 24, 2020 so just can see if i am the person who active first then is fine just fix for me and rest all aleady will be killed if is over used Link to comment Share on other sites More sharing options...
Administrators Marcos 4,705 Posted November 24, 2020 Administrators Share Posted November 24, 2020 Since you didn't purchase the license from an authorized seller and the license actually belongs to another person, we cannot reset it and provide you with a new license. Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 360 Posted November 25, 2020 Most Valued Members Share Posted November 25, 2020 On 11/24/2020 at 1:12 PM, GsmEasy said: so just can see if i am the person who active first then is fine just fix for me and rest all aleady will be killed if is over used As Marcos also mentioned it doesn't work like that - the problem is this: 1) 1 person buys one license - 1 license that can be used for 1 user and 1 machine only 2) That person illegally sells the license on to multiple users including yourself - which in turn breaks eset terms and probably some laws 3) The license gets blocked as Eset's system detects overuse. The problem is the seller is the person who owns the license and not yourself. Generally they will try and sell that license to multiple users - so you might be just one of a 100 or so on people who got scammed. I believe Eset does try to prevent this kind of thing but new sites crop up all the time and it's hard with sites like eBay. The only thing you can really do is ask the seller for a refund - but if its a scam you might find they won't do this. Then simply purchase from Eset's official store where you know you are getting it official and just for you. Link to comment Share on other sites More sharing options...
GsmEasy 0 Posted November 26, 2020 Author Share Posted November 26, 2020 yes sure eset can fix 1. once key registered first time just can keep his record to not let it active on other if i am not wrong can make some record to not let happen second 2. when somebody registerd first ask him to register with email so if he want to reset or anything will have on other email and fix this way just eset dont want stop and let peoples get cheated 😩 Link to comment Share on other sites More sharing options...
Most Valued Members peteyt 360 Posted November 26, 2020 Most Valued Members Share Posted November 26, 2020 7 hours ago, GsmEasy said: yes sure eset can fix 1. once key registered first time just can keep his record to not let it active on other if i am not wrong can make some record to not let happen second 2. when somebody registerd first ask him to register with email so if he want to reset or anything will have on other email and fix this way just eset dont want stop and let peoples get cheated 😩 I don't know how it works but it might be more complex than it seems. For example not everyone has registered and I can imagine issues if they reformatted their PC and tried to use the license again. I do however know if your registered you can reset it. Again though I don't know how the process works Link to comment Share on other sites More sharing options...
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