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Deploying ESET Endpoint Security updates to clients in a domain.


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Hello,

Im trying to remotely give clients their EES by using the ESET Remote Administrator. I made the client task to deploy the software and i made a server task tot deploy the agent but the agent deployment is failing and i dont know why. I cant reach the clients by pinging them from the cmd either. I can see and select them in the ESET Remote Administrator so they are configured? Does anyone know what i am doing wrong or what i need to do?

Thanks in advance!

 

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3 hours ago, Marcos said:

Deploying agent via GPO in a domain is preferred. Alternatively you can use the Remote deployment tool as per https://help.eset.com/esmc_smb/72/en-US/deployment_tool.html.

I just tried this and same result unfortunately. Every computer shows that the task failed. I dont know what is the problem? 

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On 11/18/2020 at 6:29 PM, Marcos said:

Are you able to install agent manually by running the msi installer or it fails too?

I have not tried this but i need everything to happens automatically because i have a lot of computers in different companies that need updates.

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Just now, Berre said:

I have not tried this but i need everything to happens automatically because i have a lot of computers in different companies that need updates.

If the installation itself is failing for some reason, e.g. insufficient permissions to a particular folder or registry key, there is no way to install the product manually or automatically unless the issue is fixed. Hence it's important to know if manual installation by running the msi installer works or not in order to continue with further troubleshooting.

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On 11/23/2020 at 9:52 AM, Marcos said:

If the installation itself is failing for some reason, e.g. insufficient permissions to a particular folder or registry key, there is no way to install the product manually or automatically unless the issue is fixed. Hence it's important to know if manual installation by running the msi installer works or not in order to continue with further troubleshooting.

So i tried the agent deployment method in Esmc and that didn't work for all computers but some got their agent now! Sometimes when i run the task again another computer that in another task did not connect connected! Anyway the computers that are not connecting are saying:

 Windows network remote deployment failed because HOSTNAME CAN NOT BE RESOLVED to the target WINDOWS machine. Verify that:
1. 'pc1.domain.nl' is correct machine hostname or IP address.
2. 'pc1.domain.nl' can be resolved with 'nslookup' if it is a DNS name.

You would say that it is something with the DNS but on the other hand some pc's that gave this message as well are now deployed with an agent?! 

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