Jump to content

Permanent deativation in EBA


Roman_K

Recommended Posts

  • Administrators

Just select the device and click Deactivate. Make sure that you don't reactivate it, e.g. automatically via a dynamic group with not activated products.

image.png

Link to comment
Share on other sites

  • Administrators

Is there a key or user icon next to "Activated by" for the device? Are you positive that the client doesn't receive a policy that would re-activate it when it loses activation?

Link to comment
Share on other sites

Yes , there is a key icon. Client is unknown and doesn't receive any policy. Is it possible to change licence key for our organization ?

Link to comment
Share on other sites

  • Administrators

I can reset the license key and disconnect seats but you'll need to reactivate the clients then. The person who has the previous license key will not be able to reactivate their Endpoint then since the license key will be changed.

I would recommend a safer approach:
- we will issue a new license that you will use to re-activate Endpoint
- afterwards we will cancel the former license and disconnect seats

Link to comment
Share on other sites

  • 3 weeks later...

@Marcos

I had the same situation and our sales partner said that it can't be done this way, I mean generate new license and then deactivate old one after some time when every seat is reactivated. Only way to do this is generate new license and the old one is instantly deactivated.

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...