Roman_K 0 Posted October 29, 2020 Share Posted October 29, 2020 Hello, how could I permanent deactivate device in EBA? Thank you Link to comment Share on other sites More sharing options...
Administrators Marcos 4,929 Posted October 29, 2020 Administrators Share Posted October 29, 2020 Just select the device and click Deactivate. Make sure that you don't reactivate it, e.g. automatically via a dynamic group with not activated products. Link to comment Share on other sites More sharing options...
Roman_K 0 Posted October 29, 2020 Author Share Posted October 29, 2020 Ok, I know, but I think permanent, because after few hours device is activated again. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,929 Posted October 29, 2020 Administrators Share Posted October 29, 2020 Is there a key or user icon next to "Activated by" for the device? Are you positive that the client doesn't receive a policy that would re-activate it when it loses activation? Link to comment Share on other sites More sharing options...
Roman_K 0 Posted October 30, 2020 Author Share Posted October 30, 2020 Yes , there is a key icon. Client is unknown and doesn't receive any policy. Is it possible to change licence key for our organization ? Link to comment Share on other sites More sharing options...
Administrators Marcos 4,929 Posted October 30, 2020 Administrators Share Posted October 30, 2020 I can reset the license key and disconnect seats but you'll need to reactivate the clients then. The person who has the previous license key will not be able to reactivate their Endpoint then since the license key will be changed. I would recommend a safer approach: - we will issue a new license that you will use to re-activate Endpoint - afterwards we will cancel the former license and disconnect seats Link to comment Share on other sites More sharing options...
Roman_K 0 Posted November 2, 2020 Author Share Posted November 2, 2020 OK, that will be perfect. Our sales partner in ESET is Mrs. Rigóová. Thank you for your support. Ďakujeme Link to comment Share on other sites More sharing options...
Administrators Marcos 4,929 Posted November 2, 2020 Administrators Share Posted November 2, 2020 Thank you. The sales partner had a call with you and will take care of resetting the license key. Link to comment Share on other sites More sharing options...
kapela86 10 Posted November 19, 2020 Share Posted November 19, 2020 @Marcos I had the same situation and our sales partner said that it can't be done this way, I mean generate new license and then deactivate old one after some time when every seat is reactivated. Only way to do this is generate new license and the old one is instantly deactivated. Link to comment Share on other sites More sharing options...
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