Eset Endpoint Security: the installation was not completed successfully

[williamrosa 0]

Hello!

I am trying to install Endpoint Security on a Windows 7 Pro SP1 PC, and got the error below:

 

Ps: I had this error installing File Security on a Windows Server 2008 VM. I unnistaled the ESET NOD32 previsoully installed in this machine, and tried many times, and got the same message above.

 

Can you help me? Thank you.

[Marcos 5,074]

Please generate install logs as per https://support.eset.com/en/kb406.

When installation fails, provide install logs as well as logs collected with ESET Log Collector.

[williamrosa 0]

Hello

Here are the log files...

Sorry for the bad english...

ELC_logs.zip

[Marcos 5,074]

The installers ends with the error "ESET Endpoint Security is not compatible with its updated version of Microsoft Windows."

Please make sure that you have the two Windows updates adding SHA-2 code signing support installed as per https://help.eset.com/ees/7/en-US/sysreq.html.

Microsoft® Windows® 7 SP1 with latest Windows updates (at least KB4474419 and KB4490628).

 

We strongly recommend upgrading to Windows 10 which is fully supported by the maker and receives important and critical updates to patch vulnerabilities. Unlike Windows 7. Windows 10 also provides features such as AMSI (improves detection of script malware) and protected services (prevents malware from being injected into protected services).

[williamrosa 0]

I updated Windows Server and Windows 7 on these two PC's and got success in Eset' install.

Thank you so much!

Edited October 9, 2020 by williamrosa