mayowa 0 Posted September 16 Share Posted September 16 Dear All, A customer wants to recover an encrypted system, Kindly Note : EEE server is formatted so system is not managed Please kindly advise on a work around Regards Quote Link to post Share on other sites
ESET Staff Kristian Cajkovsky 3 Posted September 17 ESET Staff Share Posted September 17 Hello @mayowa You can use the standard recovery utility and use the admin credentials to decrypt the machine. This is providing that you know the credentials, Please follow our KB article to assist you - https://support.eset.com/en/kb7146-decrypt-a-standalone-system-that-is-unable-to-start-windows Quote Link to post Share on other sites
Remsup 0 Posted September 23 Share Posted September 23 Lovely thank you. We have the credentials so its possible, users are all over the UK so was hoping for an easier way. Quote Link to post Share on other sites
ESET Staff Kristian Cajkovsky 3 Posted September 24 ESET Staff Share Posted September 24 Hello @Remsup Unfortunately the easier way is to send a decrypt command via the ESET Endpoint Encryption Server. If you don't have access to the server, you are required to do it manually. Quote Link to post Share on other sites
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