mayowa 1 Posted September 16, 2020 Share Posted September 16, 2020 Dear All, A customer wants to recover an encrypted system, Kindly Note : EEE server is formatted so system is not managed Please kindly advise on a work around Regards Link to comment Share on other sites More sharing options...
Former ESET Employees Kristian Cajkovsky 4 Posted September 17, 2020 Former ESET Employees Share Posted September 17, 2020 Hello @mayowa You can use the standard recovery utility and use the admin credentials to decrypt the machine. This is providing that you know the credentials, Please follow our KB article to assist you - https://support.eset.com/en/kb7146-decrypt-a-standalone-system-that-is-unable-to-start-windows Link to comment Share on other sites More sharing options...
Remsup 0 Posted September 23, 2020 Share Posted September 23, 2020 Lovely thank you. We have the credentials so its possible, users are all over the UK so was hoping for an easier way. Link to comment Share on other sites More sharing options...
Former ESET Employees Kristian Cajkovsky 4 Posted September 24, 2020 Former ESET Employees Share Posted September 24, 2020 Hello @Remsup Unfortunately the easier way is to send a decrypt command via the ESET Endpoint Encryption Server. If you don't have access to the server, you are required to do it manually. Link to comment Share on other sites More sharing options...
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