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Recovering an Encrypted System


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Dear All,

A customer wants to recover an encrypted system, Kindly Note :

  1. EEE server is formatted so system is not managed 

Please kindly advise on a work around 


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  • Former ESET Employees

Hello @mayowa


You can use the standard recovery utility and use the admin credentials to decrypt the machine. 

This is providing that you know the credentials,

Please follow our KB article to assist you - https://support.eset.com/en/kb7146-decrypt-a-standalone-system-that-is-unable-to-start-windows

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