Recovering an Encrypted System

[mayowa 1]

Dear All,

A customer wants to recover an encrypted system, Kindly Note :

1. EEE server is formatted so system is not managed 

Please kindly advise on a work around 

Regards 

[Kristian Cajkovsky 4]

Hello @mayowa

 

You can use the standard recovery utility and use the admin credentials to decrypt the machine. 

This is providing that you know the credentials,

Please follow our KB article to assist you - https://support.eset.com/en/kb7146-decrypt-a-standalone-system-that-is-unable-to-start-windows

[Remsup 0]

Lovely thank you. 

We have the credentials so its possible, users are all over the UK so was hoping for an easier way. 

[Kristian Cajkovsky 4]

Hello @Remsup

 

Unfortunately the easier way is to send a decrypt command via the ESET Endpoint Encryption Server.

If you don't have access to the server, you are required to do it manually.