Laptop 0 Posted June 19, 2020 Share Posted June 19, 2020 I'm getting an " undocumented serious error 4002" also getting error when updating threat database. Thanks, Tom Link to comment Share on other sites More sharing options...
itman 1,758 Posted June 19, 2020 Share Posted June 19, 2020 (edited) If you do not have the latest version of Eset Smart Security installed, refer to this thread: https://forum.eset.com/topic/23180-undocumented-serious-error-0x4002/ If you have the latest version of Eset Smart Security installed, refer to this Eset knowledge base article: https://support.eset.com/en/kb537-undocumented-serious-error-in-eset-windows-home-products Edited June 19, 2020 by itman Link to comment Share on other sites More sharing options...
Administrators Marcos 5,298 Posted June 20, 2020 Administrators Share Posted June 20, 2020 Please carry on as follows: - enable advanced logging under Help and support -> Details for technical support - manually run update - disable advanced logging - collect logs with ESET Log Collector and post the generated archive here. Link to comment Share on other sites More sharing options...
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