Undocumented serious error (0x4002)

[Sathyanathan 0]

Dear Sir/Madam,

I have purchased two quantities of eset multi device security from Amazon and after installation in my systems I am getting the following error while doing product update

Virus signature database update ended with an error

Undocumented serious error (0x4002)

I am not able to resolve this issue, please help in this regard.

Yours sincerely,

R. Sathyanathan.

 

 

[Marcos 5,733]

Did you install the latest version 13.1.21 from scratch with default settings?

If so, carry on as follows:
- enable advanced logging under Help and support -> Details for customer care
- run update
- disable advanced logging
- collect logs with ESET Log Collector and upload the generated archive here.

[Sathyanathan 0]

No. The installed version is 10.1.219.0.

[Marcos 5,733]

Please uninstall it and install the latest v13.1.21 first.

[Sathyanathan 0]

I have purchased the eset multi device security through Amazon in the form of CD. How to install the latest version? Whether the activation key given in the CD can be used for the latest version too??? If so from where I can download it.  Would you give the path to download?

[Marcos 5,733]

There is a valid license registered to your forum email address, however, we strongly recommend buying a license only from authorized sellers to avoid falling a victim of a fraud.

Your license entitles you to install, activate and use any version of the product that you've purchased. We strongly recommend always to use the latest version for maximum protection and to avoid issues present in older versions that have been addressed in the mean time.

You can download ESET Internet Security from https://www.eset.com/int/home/internet-security/download/

[Sathyanathan 0]

Thanks for your help.  I have installed the latest version v13.1.21 and it is doing well.