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Newest Customer targeted by a payed hacker.


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Hello, I hope all of us are doing well.

 I am releasing the ESET product for protection in mobiles, I am a newest customer in this big family called Eset. The subject that takes me to here it was because I am beeing extremely tarjeted with a payed hacker who controls all about what I am doing in my digital life to next tell people to make me a billying action or cyberbullying action also.

I need some special support to avoid this situation in consideration that I am just coming from  having an a  unfortunate experience from kaspersky, for a simply fact that, because they couldnt not being able to asist me as I need it to detect a malware (for ehat they are), in summary this experience they not dignify them in absolute for all the proofs and mistakes that any one of us can maybe detect by common sense, his team from philipines are terrible, I think that we havent to think that they are the only guilty supoort because they are only a contracted company by kaspersky, bit what I can say is even if they will invite me to drive their ferrari they will also not compesate all the terrible service and wasted time that they gave to at the end to not fix anything.

 So as you can imagine this malware is still continuing running ... in fact, my privacy is compromised and I need an investigation to find this malware, I need an efficient asistance to analysis all processes in background...

What could we do a priori, to inhibit this situation? 

In summary, I would like to hunt malware to bring it to justice, there are many issues that makes me need urgently to pay attention to this troubble.

I have send this request to start to support:

Could I trust in ESET Team?

 

Could I know where are yours servers to protect customers in South America?

They are also in Headquarters?

Where are they? I need extra garantie.

 

What are the laws that in turn are supporting our privacy policies to protect also the privacy of our customers?

 

This is my first request:

 

Also this a extremely situation where also because legal norms in my country in south America are terrible they have not improved anthing to at least to fight to this type vulnerations of our privacy throught the enforcement of my goverment. 

 

I have many doubts to start:

 

First: if I have malwarebytes and your application? Can it be incompatible if I am using both on my phone? Or perhaps it is not enough to see it as a technical problem in this case but that in any case in this world of cybersecurity: the more apps can be added the better, and not as the phrase says: that sometimes less is not more.

 

SECOND: If in case I have already subscribed for the use of your product with a different account from google play or gmail to which I use all my applications that I have installed on my phone, can this bring any problems or incompatibilities? If you were to use the Chrome browser in turn with a different account to which I already have all my applications and also from a different account to which I have also subscribed your product, will this also generate some other incompatibility style?

 

THIRD: What information can I send you, apart from an error report from the developer mode from my mobile or aida 64 or traces from an option that my Android has? Can you send me an email to send these analyzes? It does not allow me not only to do a total analysis of the mobile ... I do not know if the malware may be doing it ... but on the other hand, I cannot download any direct report on my mobile so that they can then be sent as an attachment.

 

FOURTH: If I simply wanted to go beyond what was already mentioned in relation to the incompatibilities that may exist between Google Play and the way Android phones work, I ask if I would like to cancel the subscription and change only the Google account with which I am subscribed. , can I do it without problems by unsubscribing and re-subscribing with another Google account? (See screenshot)

 

FIFTH: Why is it not intuitive for me to see how I can activate the pishing option? (see screenshot)

 

SIXTH: Can we have a support where they can physically analyze my phone? Or in a remote way?

 

SEVENTH: How could I do in case I wanted to back up my phone (without adulterating dates and files created) and how could I do it later if I wanted to do a deep cleaning of it?

 

EIGHTH: In case they can also be

My communications being intercepted from another side, such as through GSM Technology (or SS7 vulnerability), what could they do or recommend doing?

 

NINTH: Because when filling out the form, do they only count so that I can only attach a single file? but also apparently they do not give importance to it which is that the operating system may be running on time?

 

 

TENTH: What can I do with what the app informs me about the audit? Can I remove or in the second instance, these can be add-ons or collaborate with malware? Let's say it helps me to see all that?

 

ELEVENTH FIRST: Do you have a mobile record collector? as well as for PC?

 

TWELFTH: They claim to say that they can monitor all the activities of the phone, what exactly does it refer to? so could i investigate how to or record my screen remotely and see when it can detect something strange in systems or when it works?

 

THIR TEENTH: How can I get a report of everything scanned by the application?

 

FOUR TEENTH: I have had to necessarily turn off the safe start of my mobile, let's say in this sense ESET is more powerful than this barrier of the same operating system?

 

FIFTH TEENTH: When they say they want to control the phone to the point of being able to delete or even change the password, does this mean that you can also change it? and one more everything could be reset via email, correct? I mean that the first barrier is in the email above all, right? Let's say how I could reinforce in this case the access to my email and be able to have it in the most anonymous way, once the subscription has been created, how could I change it also (apart from the one I have used to subscribe?) which advises to have only an email as for both (subscription and interaction account?)? in this case could I change both or have a subscription outside of google play? without a google mail?

 

To finish, I have to congratulate, for the great work that they have achieved through the option of protecting apps, I means of the possibility that at the time of being able to be entered the numbers in password, it may not be visible at the point when we touch the number as otherwise they do it when we write throught or key board at least what I am trying to say to avoid any eventual hacker or malware that it could are just beeing and seeing what we are doing in the same moment when we can also beeing instaled the app but at the end of all its one worst details of it and is that they dont secure duplicated apps?

 

Email:

License:

 

I just have make this request to support but they dont leave accuse of reception and also they dont answer me yet.

 

Yours Sincerely.

 

PD: I have some bug reports and aida 64 BEFORE and AFTER I instal ESET, If someone trust that they can be useful and they wants them, I am here.

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Well , that's a lot to answer but I will keep it short ,

ESET had never had any privacy troubles before and can be trusted, as for your mobile protection , well ESET is only able to detect known malware and maybe 0-day malware for Android and more than that to keep the file system protected as far as it could , the rest is up to you , where you install Android updates and etc and if your device is still supported

As for the GSM spying and vulnerabilities , well ESET or any other AV/Security Product won't help you with this, also for the physical help , it is not possible , you probably need some tech services.

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I think if maybe I could find a user or someone from the company who wants to see the glass half full and not empty, since there is no worse blind person than who doesn't want to see, I could get my answers.

In other words, if you achieve an understanding of how much larger it could be if they understood how important it is how to achieve tailoring to all its users, without a doubt that the success of the company could become even more appreciable.

On understanding that without doubts and to achieve it, it is not necessary for great or newer inventions, since in short, here the business although we could say that its raw material would already count, there is no doubt that the business does not It only passes through there but also passes through the vast majority of potholes that I will still be leaving without power to achieve its total safety.

Consider that without wanting to disrespect your apprehension is very poor compared to what ultimately may be being worth the company as not as a serious service or tangible effective for the purposes of the most perverse results.

Therefore, I think that if in these cases the company does not know how to build its credibility or in another way, but even more, it is more credible than if, on the other hand, it does not do it as a sea to rectify its non-existence, I ask that this happening here? Do I need to request an audit or show that they are a scam?
 

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1 hour ago, Hunter said:

I think if maybe I could find a user or someone from the company who wants to see the glass half full and not empty, since there is no worse blind person than who doesn't want to see, I could get my answers.

In other words, if you achieve an understanding of how much larger it could be if they understood how important it is how to achieve tailoring to all its users, without a doubt that the success of the company could become even more appreciable.

On understanding that without doubts and to achieve it, it is not necessary for great or newer inventions, since in short, here the business although we could say that its raw material would already count, there is no doubt that the business does not It only passes through there but also passes through the vast majority of potholes that I will still be leaving without power to achieve its total safety.

Consider that without wanting to disrespect your apprehension is very poor compared to what ultimately may be being worth the company as not as a serious service or tangible effective for the purposes of the most perverse results.

Therefore, I think that if in these cases the company does not know how to build its credibility or in another way, but even more, it is more credible than if, on the other hand, it does not do it as a sea to rectify its non-existence, I ask that this happening here? Do I need to request an audit or show that they are a scam?
 

I am afraid I don't represent ESET as I do not work for them or they have employed me in some way , I just spend my time here.

You are asking for services that AV companies doesn't do , and their AV software for phones aren't built for the kind of protection you are asking for.

You want something to protect your phone from physical kind of hacking and GSM eaves dropping , which both of them ESET cannot help you with, and your government won't stop trying to eaves drop on you if they want to.

You would need a CyberTech (Security) company more than an AV company , that they will do penetrating testing on your networks and phones and see your exploits, including the GSM one if they have an exploit for it.

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Like Nightowl I don't work for eset but I do like to try and help. However I think a lot of the information is being lost in translation as I can see you are Slovakia. Now eset is actually based in Slovakia and at the bottom page of the forums there is actually a forum area for Slovakia where you can speak in your native language which might be beneficial. 

As for your malware - do you have any evidence, screenshots etc. of the malware. These would be very helpful as any evidence might be able to shed some light to what you have been infected with.  

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8 hours ago, Hunter said:

Excuse me, whrn I hide who can see the message? You nightowl and Peteyt, can read it?

Only forum admins/moderators , we aren't.

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On 6/12/2020 at 2:27 AM, Hunter said:

Excuse me, whrn I hide who can see the message? You nightowl and Peteyt, can read it?

Your best bet would be emailing the support as this is more public. But if you show proof of your phone infection we can help

 

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