TCH 0 Posted April 17, 2020 Share Posted April 17, 2020 Hello, I was trying to find some info about it first on forum but without success, if this topic is already resolved in other posts please past me the link and I'll check it. Anyways, from some time, I'm facing the problem with antispam protection is non-functional. After remote update from any EEA to EES from version 6.5.x till newest 7.2.2055.0, or manual reinstallation or whatever installation of EES, I was trying already clean re-installation etc. nothing helps. While we don't use integration EES with our mailbox software, it's not big deal from functional perspective but for sure my dashboard will be looking much better without any extra policy disabling. If you have any idea how to get rid of this it will helps me a lot. Thanks! Link to comment Share on other sites More sharing options...
TCH 0 Posted April 20, 2020 Author Share Posted April 20, 2020 Anyone? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted April 20, 2020 Administrators Share Posted April 20, 2020 Please enable advanced network protection and anispam logging under Tools -> Diagnostics, reboot the machine, disable logging, collect logs with ESET Log Collector and upload the generated archive here. Does the error occur with default settings right after installation and activation of Endpoint Security? Link to comment Share on other sites More sharing options...
TCH 0 Posted April 20, 2020 Author Share Posted April 20, 2020 (edited) I'm not able to create log, i get this information status I don't exactly know, while I have created rules to auto activation, and adding custom policy after installation. Edited April 20, 2020 by TCH Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted April 20, 2020 Administrators Share Posted April 20, 2020 Please collect logs directly on the client as per https://support.eset.com/en/kb3466-how-do-i-use-eset-log-collector. Link to comment Share on other sites More sharing options...
TCH 0 Posted April 21, 2020 Author Share Posted April 21, 2020 ees_logs.zip Link to comment Share on other sites More sharing options...
TCH 0 Posted April 23, 2020 Author Share Posted April 23, 2020 (edited) File is here Edited April 23, 2020 by TCH Link to comment Share on other sites More sharing options...
TCH 0 Posted April 27, 2020 Author Share Posted April 27, 2020 UP Link to comment Share on other sites More sharing options...
TCH 0 Posted May 4, 2020 Author Share Posted May 4, 2020 UP Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted May 5, 2020 Administrators Share Posted May 5, 2020 You have integration with email clients disabled but antispam protection is enabled which requires integration to be enabled. I'd recommend enabling integration with email clients even if you don't use any. Link to comment Share on other sites More sharing options...
TCH 0 Posted May 6, 2020 Author Share Posted May 6, 2020 But it will not mess up my in this case Outlook clients? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted May 6, 2020 Administrators Share Posted May 6, 2020 So you have MS Outlook installed but don't want ESET to integrate with it and scan email? Link to comment Share on other sites More sharing options...
TCH 0 Posted May 6, 2020 Author Share Posted May 6, 2020 Exaclty Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted May 6, 2020 Administrators Share Posted May 6, 2020 Then disable antispam protection as well. It requires integration with email clients to be enabled. Link to comment Share on other sites More sharing options...
TCH 0 Posted May 6, 2020 Author Share Posted May 6, 2020 Ok thanks for clarification. We can close this topic. Link to comment Share on other sites More sharing options...
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