ESMC 7 disabling Mac OS update notifications

[OllyOrc 1]

Hello, 

I have successfully disabled OS update alert notifications for our Windows Servers and then followed the ESMC 6 guide to disable ESET Mac OS update notifications in our ESMC 7 

https://support.eset.com/en/kb6124-disable-macos-update-notifications-in-eset-remote-administrator-6x 

and have done the same within the custom policy that the Macs are using but unfortunately the notifications still appear, even after a week. I have also manually disabled the notification option on one Mac ESET client, as a test but the ESMC Dashboard still reports the Macs as operating system is not up to date. 

 

ESET Mac Endpoint Security 6.8.400.0    Up-to-date version
ESET Mac Management Agent 7.1.840.0    Up-to-date version

ESET Security Management Center (Server), Version 7.1 (7.1.503.0)
ESET Security Management Center (Web Console), Version 7.1 (7.1.393.0)
Copyright (c) 1992-2019 ESET, spol. s r.o. All Rights Reserved.
End-user license agreement
CentOS (64-bit), Version 7.7.1908
Connected Clients: *
Active Licenses: *
License Management
Installed Components:
Update module    1076 (20200313)
Translation support module    1793 (20200331)
SysInspector module    1274 (20180918)
SSL module    1042 (20200227)
Push Notification Service module    1061 (20200402)
Configuration module    1822.1 (20191028)
Database info:
DB Name: era_db
DB Version: MySQL 5.6.40
DB Size: 236MB
DB Hostname: eset-manager.******.com
DB User: era@localhost
 

Any help will be gratefully received. 

Kind regards

Edited April 14, 2020 by OllyOrc

[OllyOrc 1]

Just found another tip, so have followed and applied the recommendation but after 2 hours the update alerts still appear on the Dashboard even though the clients have sync'd.  Any other suggestions please? 

 

 

Edited April 14, 2020 by OllyOrc

[MichalJ 434]

You can also adjust the "update notification" in the policy for ESMC Agents, that are installed on your mac computers if you want to have this disabled completely. Just create a new policy for the ESMC Agent, and find the appropriate section. 

[OllyOrc 1]

Thanks Michalj, 

I have created a new policy to apply to the ESMC Agent but unfortunately didn't stop the OS out of update notifications. Below is a list of the policies applied to the Mac clients, where the settings have been applied as described in the initial posts. 

 

     Policy Product                       Policy Name                                                                            Settings
1) ESET Management Agent = Our Company - Connection Connect every 15 minutes: Settings -> Advanced Settings -> Operating system Untick Report if operating system is not up-to-date 

2) ESET Endpoint for macOS (OS X) and Linux = Antivirus - Balanced: User interface -> Advanced Options -> Edit -> Untick Operating system updates

3) ESET Management Agent = Mac Remote Client Connection: Settings -> Advanced Settings -> Operating system Untick Report if operating system is not up-to-date 

4) ESET Management Agent =    Mac Agent disable OS update notifications:  Settings -> Advanced Settings -> Operating system Untick Report if operating system is not up-to-date   (New policy created as advised)

5) ESET Endpoint for macOS (OS X) and Linux = Our Company - DEFAULT Mac EXTERNAL File Security Policy: User interface -> Advanced Options -> Edit -> Untick Operating system updates

6) ESET Management Agent = Mac Agent disable OS update notifications: Settings -> Advanced Settings -> Operating system Untick Report if operating system is not up-to-date   (New policy created as advised but no apparent effect, so applied it also at this lower level)
 

[MichalJ 434]

Is the setting set to "Apply" ? If you request the configuration from the affected computer (one click action in computer details), what is the output? My suspicion is, that the "apply" flag is not correctly set. 

Also, is the machine connecting correctly to the server? Meaning, if the settings correctly replicated. 

 

Edited April 16, 2020 by MichalJ

[OllyOrc 1]

Many thanks MichalJ, 

My Apply flags are correct but your 2nd picture -> Settings -> User Interface -> Protection Statuses -> Send to ESET Security Management Center -> Unticking the Operating system is not up to date, seems to have been the solution. 

Kind regards