Sam77maw 0 Posted April 8, 2020 Share Posted April 8, 2020 Hi, I have purchased the eset smart security premium but unfortunately i am unable to update the modules nor activate the banking and payment protection. can you help please Link to comment Share on other sites More sharing options...
Administrators Marcos 5,156 Posted April 8, 2020 Administrators Share Posted April 8, 2020 Please provide your license public ID as well as the error that you are getting when attempting to update. Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 206 Posted April 8, 2020 Most Valued Members Share Posted April 8, 2020 (edited) 3 minutes ago, Marcos said: Please provide your license public ID as well as the error that you are getting when attempting to update. I can't update also, 08/04/20 11:06:25 ESET Daemon Error updating Antivirus modules: An error occurred while downloading update files. But this is the linux version , it seems that it cannot reach the servers Edited April 8, 2020 by Nightowl Link to comment Share on other sites More sharing options...
Administrators Marcos 5,156 Posted April 8, 2020 Administrators Share Posted April 8, 2020 2 minutes ago, Nightowl said: 08/04/20 11:06:25 ESET Daemon Error updating Antivirus modules: An error occurred while downloading update files. But this is the linux version , it seems that it cannot reach the servers Is it failing all the time even if you click to update repeatedly ? Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 206 Posted April 8, 2020 Most Valued Members Share Posted April 8, 2020 1 minute ago, Marcos said: Is it failing all the time even if you click to update repeatedly ? Yes , I've checked the router if it's blocking ESET servers or the firewall in the linux , but no blocks are logged Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 206 Posted April 8, 2020 Most Valued Members Share Posted April 8, 2020 (edited) 08/04/20 09:04:21 ESET Daemon Error updating Antivirus modules: An error occurred while downloading update files. This is the first attempt to update but got this , but till now I noticed that it's not updating because it changed color to yellow as it needs attention Never had any troubles with updates using this system and nothing changed in my network. If you need my license username I can supply it to you , but I can't find the public cd-key most probably because it's v4. Edited April 8, 2020 by Nightowl typo/updated Link to comment Share on other sites More sharing options...
Administrators Marcos 5,156 Posted April 8, 2020 Administrators Share Posted April 8, 2020 Update servers are currently under a higher load due to a bigger update of the Augur module. We are about to apply throttling in the next few minutes to mitigate the situation. We apologize for the inconvenience. Nightowl 1 Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 206 Posted April 8, 2020 Most Valued Members Share Posted April 8, 2020 (edited) 1 minute ago, Marcos said: Update servers are currently under a higher load due to a bigger update of the Augur module. We are about to apply throttling in the next few minutes to mitigate the situation. We apologize for the inconvenience. It's not a problem for me , thank you , I can wait ESET File Server updates normally if that helps. (but that is in different location , that might be using a different servers , that's why) Edited April 8, 2020 by Nightowl Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 206 Posted April 8, 2020 Most Valued Members Share Posted April 8, 2020 @Marcos , I have received successfully now Link to comment Share on other sites More sharing options...
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