Sarvesh I Singh 0 Posted March 17, 2020 Share Posted March 17, 2020 Hi, I have recently upgraded ERA to version 7 and I have few Windows Server 2003 x86, which I cannot upgrade to the latest version of Server OS due to some software compatibility. Currently I have installed EFS version: 6.5.12018.0, it is communicating with ERA and also activated remotely but while trying to update its giving error Unauthorized access, I followed the troubleshooting as per some other forum threads but its not resolved. So I am attaching logs, please check and resolve. efsw_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted March 17, 2020 Administrators Share Posted March 17, 2020 Please carry on as follows: - install Wireshark (an older version 3.0 or v2 if 3.0 cannot be installed on Windows Server 2003) - enable advanced update engine logging under Tools -> Diagnostics in the advanced setup - start logging with Wireshark - run update - disable / stop logging - provide fresh ELC logs as well as the Wireshark log. Link to comment Share on other sites More sharing options...
Sarvesh I Singh 0 Posted March 17, 2020 Author Share Posted March 17, 2020 Hi Marcos, Please refer the attached logs, as you requested. ESET Logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted March 17, 2020 Administrators Share Posted March 17, 2020 Instead of update.ver the program received the following response: Application Blocked! You have attempted to use an application which is in violation of your internet usage policy. NOD32.Update Category: Update URL: http://update.eset.com/eset_upd/ep6/update.ver User name: Group name: Policy: 0fd7dd26-300f-51e8-2c18-ab169d21b14e Link to comment Share on other sites More sharing options...
Sarvesh I Singh 0 Posted March 18, 2020 Author Share Posted March 18, 2020 (edited) 10 hours ago, Marcos said: Instead of update.ver the program received the following response: Application Blocked! You have attempted to use an application which is in violation of your internet usage policy. NOD32.Update Category: Update URL: hxxp://update.eset.com/eset_upd/ep6/update.ver User name: Group name: Policy: 0fd7dd26-300f-51e8-2c18-ab169d21b14e So what do I need to do now, could you please enlighten me? Edited March 18, 2020 by Sarvesh I Singh Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted March 18, 2020 Administrators Share Posted March 18, 2020 Probably a proxy server used in your organization filters the traffic and prevents ESET from accessing our update servers. It should be configured to allow communication with our servers as per https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall. Link to comment Share on other sites More sharing options...
Sarvesh I Singh 0 Posted March 18, 2020 Author Share Posted March 18, 2020 Actually there is no proxy configured in here, all other endpoints are getting updates but system with server 2003 facing problem. I also tried configuring mirror update but the error is same. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted March 18, 2020 Administrators Share Posted March 18, 2020 Maybe blocked by FortiGate Application Control: It has a category "Update" which is also mentioned in the notification that ESET received: Link to comment Share on other sites More sharing options...
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