Jump to content

update error unauthorized access


Recommended Posts

Hi,

I have recently upgraded ERA to version 7 and I have few Windows Server 2003 x86, which I cannot upgrade to the latest version of Server OS due to some software compatibility.

Currently I have installed EFS version: 6.5.12018.0, it is communicating with ERA and also activated remotely but while trying to update its giving error Unauthorized access, I followed the troubleshooting as per some other forum threads but its not resolved. So I am attaching logs, please check and resolve.

Screenshot_41.png

Screenshot_42.png

efsw_logs.zip

Link to comment
Share on other sites

  • Administrators

Please carry on as follows:
- install Wireshark (an older version 3.0 or v2 if 3.0 cannot be installed on Windows Server 2003)
- enable advanced update engine logging under Tools -> Diagnostics in the advanced setup
- start logging with Wireshark
- run update
- disable / stop logging
- provide fresh ELC logs as well as the Wireshark log.
 

Link to comment
Share on other sites

  • Administrators

Instead of update.ver the program received the following response:

Application Blocked!

You have attempted to use an application which is in violation of your internet usage policy.
NOD32.Update
Category: Update
User name:
Group name:
Policy: 0fd7dd26-300f-51e8-2c18-ab169d21b14e
Link to comment
Share on other sites

10 hours ago, Marcos said:

Instead of update.ver the program received the following response:

 

Application Blocked!

You have attempted to use an application which is in violation of your internet usage policy.
NOD32.Update
Category: Update
User name:
Group name:
Policy: 0fd7dd26-300f-51e8-2c18-ab169d21b14e

So what do I need to do now, could you please enlighten me?

Edited by Sarvesh I Singh
Link to comment
Share on other sites

  • Administrators

Probably a proxy server used in your organization filters the traffic and prevents ESET from accessing our update servers. It should be configured to allow communication with our servers as per https://support.eset.com/en/kb332-ports-and-addresses-required-to-use-your-eset-product-with-a-third-party-firewall.

Link to comment
Share on other sites

Actually there is no proxy configured in here, all other endpoints are getting updates but system with server 2003 facing problem.

I also tried configuring mirror update but the error is same.

Link to comment
Share on other sites

  • Administrators

Maybe blocked by FortiGate Application Control:

image.png

It has a category "Update" which is also mentioned in the notification that ESET received:

image.png

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...