Sarvesh I Singh

Actually there is no proxy configured in here, all other endpoints are getting updates but system with server 2003 facing problem. I also tried configuring mirror update but the error is same.

So what do I need to do now, could you please enlighten me?

Hi Marcos, Please refer the attached logs, as you requested. ESET Logs.zip

Hi, I have recently upgraded ERA to version 7 and I have few Windows Server 2003 x86, which I cannot upgrade to the latest version of Server OS due to some software compatibility. Currently I have installed EFS version: 6.5.12018.0, it is communicating with ERA and also activated remotely but while trying to update its giving error Unauthorized access, I followed the troubleshooting as per some other forum threads but its not resolved. So I am attaching logs, please check and resolve. efsw_logs.zip

Thank you Marcos.

I posted and hide the message, can you still see the message?

Hi, I am from India and I have activated my license in ELA in the month of February but not activated on systems. Now when few days back I checked on ELA it is showing license is deactivated, I don't know why. Is it because I have activated on ELA but not activated on systems? I have contacted via Chat, but they said that they don't have any information about the license and asked me to contact India support, I have contacted India support on 4th March but still my problem is not resolved. Requesting you to please check and let me know how this issue can be resolved. Let me know how should I share the license key to check the details.