jinlei801011 2 Posted February 14, 2020 Share Posted February 14, 2020 I am using ESET Internet Security 13. ESET detected one email in my outlook as virus. Attachment (excel file) was cleaned and deleted. How to restore the excel file? The file is emailed from my customer and it is important to me. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted February 14, 2020 Administrators Share Posted February 14, 2020 What was detected in the file? Unfortunately, attachments cleaned by email protection are not quarantined. On the other hand, I don't recall ever having a false positive on an email attachment except cases when somebody sent really highly suspicious files, such as obfuscated scripts in attachment. If possible, ask the user to resend the file in a password protected archive. Link to comment Share on other sites More sharing options...
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