ragingUser 0 Posted February 7, 2020 Share Posted February 7, 2020 (edited) Hi there, since I updated my ESET Internet Security to the 13.0.24.0 version, I cannot use this product properly any more and also cannot deinstall it... I deinstalled it once, but then it disappeared from the Windows (10) "Deinstall programs" tab. It starts at start-up of windows as usual, but it should be deinstalled already! Below you can see some pictures of the AV: It seems odd, that some functions are missing or not displaying correctly. At msconfig.exe, I could see that ESET Service is active and cannot be closed as expected, but only the GUI is working (sort of). When I try to use my active licence for this product and click on "Produkt aktivieren" (German for: activate product), nothing happens. Scan also does not work! I hope somebody can help me with this issue... I cannot delete it in safe mode and also the AV Remover cannot detect it. When I try to install (whatever sort of) ESET AV product, it says: "There is already the latest version installed" I found out, that it still was indeed on my "D:\" drive, but I cannot delete it due to runtime of the AV. Whenever I try to use "Tools" or "Settings" and go to further functions (e.g extended settings), it requires a password... Thanks in advance, a raging/desperate user... EDIT: typo corrected (advanced -> advance) Edited February 7, 2020 by ragingUser Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted February 7, 2020 Administrators Share Posted February 7, 2020 Please uninstall ESET using the Uninstall tool in safe mode as per https://support.eset.com/en/kb2289-uninstall-eset-manually-using-the-eset-uninstaller-tool. Then download ESET Internet Security Live installer from ESET's website and install it from scratch. Link to comment Share on other sites More sharing options...
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