PuterCare 4 Posted January 15, 2020 Posted January 15, 2020 Hi all, I changed my router and at the same time also changed the domain used for DDNS. Since then, I can load ESMC and correctly monitor client computers, push policies installs etc. but the ESMC VA shows as disconnected so I am unable to update the components to 7.1. When I open the details tab of my VA in the computers section, the FQDN shows my old DDNS domain whereas now I use my website domain with a CNAME record pointing to my new DDNS domain. How can I either update the FQDN so my ESMC server shows and I can upgrade the components or add the server as a new device to the computers list? Thanks
ESET Staff MichalJ 434 Posted January 20, 2020 ESET Staff Posted January 20, 2020 Hello, We will need to troubleshoot this further (ideally via a support ticket), and to find out, why the agents are not connecting (agent trace log, and status HTML would be helpful). Regards, Michal
PuterCare 4 Posted January 20, 2020 Author Posted January 20, 2020 (edited) I've pulled those logs and opened a support ticket with them attached. I've not received the email confirmation yet but hopefully that will arrive shortly. Edited January 21, 2020 by PuterCare
PuterCare 4 Posted January 21, 2020 Author Posted January 21, 2020 This is now resolved, in case it helps anyone I logged into the VA and enabled Webmin, I then accessed Webmin using a web browser, Servers section, ESMC then there was an option to repair ESMC Agent Connection. I entered "localhost" for the Hostname and the ESMC port then clicked the repair button and it fixed it and updated to 7.1 as I had this task queued from last year. MichalJ 1
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