mayowa 1 Posted January 14, 2020 Share Posted January 14, 2020 Dear All, A client called to inform us that he couldn't access ESMC console ,after troubleshooting we were faced with this pop error Leadway_log_2.zip For your perusal please kindly find attached document Regards Leadway_log_2.zip Link to comment Share on other sites More sharing options...
mayowa 1 Posted January 14, 2020 Author Share Posted January 14, 2020 Just now, mayowa said: Dear All, A client called to inform us that he couldn't access ESMC console ,after troubleshooting we were faced with this pop error Leadway_log_2.zipUnavailable For your perusal please kindly find attached document Regards Leadway_log_2.zip Leadway_log_2.zip Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted January 14, 2020 ESET Staff Share Posted January 14, 2020 (edited) In ESMC's log one can found: 2020-01-13 14:24:35 Error: Service [Thread 35c0]: [Microsoft][ODBC SQL Server Driver][SQL Server]Could not allocate space for object 'dbo.tbl_logbackup_prevlogs'.'PK__tbl_logb__3213E83FAA0C3AA4' in database 'era_db' because the 'PRIMARY' filegroup is full. Create disk space by deleting unneeded files, dropping objects in the filegroup, adding additional files to the filegroup, or setting autogrowth on for existing files in the filegroup. which is considered as fatal error during startup. It indicates that either database got really corrupted, or more probably that there is no space on disk where database is located. Could you please verify it? Error on screenshot indicates there might be problem also with local system service account - if something in system went wrong, it might happen that database is not able to write data because of missing permissions instead of insufficient space ... EDIT: seems that upgrade of database is failing and it is very space consuming -> during upgrade almost all data is duplicated, which means that there must be enough free space on disk where whole database will fit. Edited January 14, 2020 by MartinK Link to comment Share on other sites More sharing options...
mayowa 1 Posted January 15, 2020 Author Share Posted January 15, 2020 16 hours ago, MartinK said: In ESMC's log one can found: 2020-01-13 14:24:35 Error: Service [Thread 35c0]: [Microsoft][ODBC SQL Server Driver][SQL Server]Could not allocate space for object 'dbo.tbl_logbackup_prevlogs'.'PK__tbl_logb__3213E83FAA0C3AA4' in database 'era_db' because the 'PRIMARY' filegroup is full. Create disk space by deleting unneeded files, dropping objects in the filegroup, adding additional files to the filegroup, or setting autogrowth on for existing files in the filegroup. which is considered as fatal error during startup. It indicates that either database got really corrupted, or more probably that there is no space on disk where database is located. Could you please verify it? Error on screenshot indicates there might be problem also with local system service account - if something in system went wrong, it might happen that database is not able to write data because of missing permissions instead of insufficient space ... EDIT: seems that upgrade of database is failing and it is very space consuming -> during upgrade almost all data is duplicated, which means that there must be enough free space on disk where whole database will fit. Thank you for your response Quick one is there anywhere/how we can retrieve Peer certificates (Agent,proxy,server,or CA) from the ESMC server without accessing the ESMC web-console Regards Link to comment Share on other sites More sharing options...
ESET Staff MartinK 378 Posted January 15, 2020 ESET Staff Share Posted January 15, 2020 7 hours ago, mayowa said: Thank you for your response Quick one is there anywhere/how we can retrieve Peer certificates (Agent,proxy,server,or CA) from the ESMC server without accessing the ESMC web-console Regards It is not documented but I would recommend to check tables tbl_certification_authorities and tbl_certificates. Link to comment Share on other sites More sharing options...
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