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Install esmc on Ubuntu 19.10

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Dear everyone 

I get a little problem when I try install ESMC on ubuntu19.10 ;

For example that's the error 

root@eracgv:~# ./server-linux-x86_64.sh --skip-license --db-driver=MySQL --db-hostname= --db-port=3306 --db-admin-username=root --db-admin-password=eraadmin --server-root-password=eraadmin --db-user-username=root --db-user-password=eraadmin --cert-hostname="*"

ESET Security Management Center Server Installer (version: 7.1.503.0), Copyright © 1992-2019 ESET, spol. s r.o. - All rights reserved.

Extracting archive, please wait...
Archive extracted to /tmp/tmp.31isKlMScc.
Checking OpenSSL ... done [OpenSSL 1.1.1c 28 May 2019]
Reading previous installation settings ... failure
Checking installed version... done
Status of current installation is: NEW
Checking database connection ... failure

Error: An error occurred while trying to connect to the database. Error code: (1698). Unable to continue.

Can you help me to resolve this

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  • ESET Staff

Could you please check or attach file /var/log/eset/RemoteAdministrator/EraServerInstaller.log? There is some problem with connection to DB and there are multiple possibilities, including wrong MySQL ODBC driver configuration, wrong connection parameters, wrong credentials or wrong database configuration (specific settings for MySQL are required). Mentioned logs should possibly provide more details of failure reason.

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