ESET Internet Security Update Crashing PCs with Windows 7 and 8

[Labo 0]

Hello,
I have ESET Internet Security on a few PCs here at home, with Windows 10, 8 and 7 being their OS.

Since yesterday I've experienced an update issue, where the program black screens the PC right after it is done updating. It did happen yesterday in the Windows 8 machine (it did also corrupt the admin account with the crash which was a real pain to fix) and today with the Windows 7 one.

I can't update the Windows 8 PC no matter what as it is a notebook and it hasn't got Win 10 drivers, so I really hope this is a one-time issue or gets sorted out.

The problematic updates seem to be one of the following: the program's version 12.2.30.0 , "Detection Module" 20263 or "Rapid Response Module" 15153 as shown in the attached image.

[Marcos 5,074]

Are you able to reproduce the issue? If so, please configure Windows to generate complete memory dumps as per https://support.eset.com/kb380/. When the issue occurs, trigger a manual crash to generate one. When done, compress it and provide it to us for perusal together with logs collected with ESET Log Collector.

[Labo 0]

I will try to replicate the crash tomorrow by performing a manual update check.

[Labo 0]

It did update properly this time on the Windows 7 PC. Hope that was a one time only thing as I never had seen it in all my years with ESET.