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ESET Internet Security Update Crashing PCs with Windows 7 and 8


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Hello,
I have ESET Internet Security on a few PCs here at home, with Windows 10, 8 and 7 being their OS.

Since yesterday I've experienced an update issue, where the program black screens the PC right after it is done updating. It did happen yesterday in the Windows 8 machine (it did also corrupt the admin account with the crash which was a real pain to fix) and today with the Windows 7 one.

I can't update the Windows 8 PC no matter what as it is a notebook and it hasn't got Win 10 drivers, so I really hope this is a one-time issue or gets sorted out.

The problematic updates seem to be one of the following: the program's version 12.2.30.0 , "Detection Module" 20263 or "Rapid Response Module" 15153 as shown in the attached image.

ESET Crash Issue 2.PNG

ESET Crash Issue 1.PNG

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Are you able to reproduce the issue? If so, please configure Windows to generate complete memory dumps as per https://support.eset.com/kb380/. When the issue occurs, trigger a manual crash to generate one. When done, compress it and provide it to us for perusal together with logs collected with ESET Log Collector.

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It did update properly this time on the Windows 7 PC. Hope that was a one time only thing as I never had seen it in all my years with ESET.

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