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Managing ESET File Security for Linux (v7) with ESMC not possible

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Hello,

 

I am not able to create policies for product ESET File Security for Linux (v7) with ESMC.

The Linux product in version 7 is not selectable (please see attached image 1 and 2).

My version of ESMC is 7.0 (7.0.577.0) [please see image 5]. This version should be able to manage ESET File Security for Linux (v7):

https://help.eset.com/esmc_admin/70/en-US/supported_products.html (please see attached image 3)

https://support.eset.com/kb3690/ (please see attached image 4)

 

Can you tell me what I am doing wrong?

 

Thank you.

 

Best Regards

 

 

1.jpg

5.jpg

4.jpg

3.jpg

2.jpg

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I have newer modules but also have updates from the pre-release update channel enabled:

image.png

I would check the ESMC server trace log for possible update errors. You can also enforce update of modules by restarting the ESMC server service.

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As @Marcos pointed out, support for EFS7 for Linux has been added in "Configuration module" 1740.* so it is necessary to make ESMC to update it's modules. As ESMC 7.0 is used, update problems might be caused by bug preventing ESMC to use HTTP proxy to update. I would also recommend to check whether download from http://update.eset.com is enabled on firewall - list of IP addresses can be found in ESET KB332

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After upgrading the ESMC modules it is now possible to manage ESET File Security for Linux (+v7).

Thanks a lot!

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