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ESET Smart security 7 not updating automatically in WinXP


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Hi Team,

 

Recently one of our ESET user facing an antivirus definition update error on Windows XP SP3.

User using ESET Smart Security 7 on his computer and every time he has to click on Update button for antivirus definition update. Virus definition not updating automatically. I am attaching required logs of users computer..

 

Please help on this issue..

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Please do not disclose logs with sensitive information to the public and send them only to moderators via a personal message when requested.

I've checked your logs but there was no update error. The automatic update task is enabled so I wonder if the program doesn't update the signature database automatically even if you leave it turned on for several hours.

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