TheBillABCTV 0 Posted March 20, 2014 Share Posted March 20, 2014 (edited) Hi there I have found it has been putting emails from R. Kelly's website putting them as spam. I had an email from a seller from discogs website who emailed me the invoice to my personal email address in my Outlook 2010, I read it, I didn't understand the invoice then when I went back into my MO2010 the email just wasn't there, I can only presume Eset Smart Security removed the email. I was going to forward the email to Andrew from Servant computers who would have helped me. Since the email disappeared just like that, I never got that record I ordered, I blame Eset Smart Security for that. It does protect my computer but it shouldn't make email disappear. I want to know has anything like this ever happened to other people before? And what do others think of Eset Smart Security? I have the latest Version. Edited March 20, 2014 by TheBillABCTV Link to comment Share on other sites More sharing options...
Administrators Marcos 5,406 Posted March 20, 2014 Administrators Share Posted March 20, 2014 Please save the email as a msg file and send it to me via a personal message. Link to comment Share on other sites More sharing options...
TheBillABCTV 0 Posted March 20, 2014 Author Share Posted March 20, 2014 What i will do is let Andrew from Servant computer know. That email sent by Mark the discogs seller has disappeared that is the problem. Andrew from Servant computers signed me up to Eset and I renew via him. I don't know much about computers and i wouldn't know how to get back that email, if anyone can it would be Andrew. He and i are in Australia, I will be contacting him tomorrow in our local time. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,406 Posted March 20, 2014 Administrators Share Posted March 20, 2014 If ESET's antispam detects a spam email, it moves the email to the email client's spam folder by default. You can specify a custom folder instead of the default spam folder. Link to comment Share on other sites More sharing options...
TheBillABCTV 0 Posted March 20, 2014 Author Share Posted March 20, 2014 If ESET's antispam detects a spam email, it moves the email to the email client's spam folder by default. You can specify a custom folder instead of the default spam folder. No it didn't go in any spam folder it was removed and I didn't remove it. That is my worry. So if Eset didn't remove it then someone could have been in my email account. Link to comment Share on other sites More sharing options...
Arakasi 549 Posted March 20, 2014 Share Posted March 20, 2014 If ESET's antispam detects a spam email, it moves the email to the email client's spam folder by default. You can specify a custom folder instead of the default spam folder. No it didn't go in any spam folder it was removed and I didn't remove it. That is my worry. So if Eset didn't remove it then someone could have been in my email account. Hello, It could have been archived due to size. Or an outlook mail rule moved it elsewhere. Without forensic examining would be hard to tell if someone was in your email, best thing going forward would be to change your mail password right away. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,406 Posted March 21, 2014 Administrators Share Posted March 21, 2014 You can check the antispam log to see if the email was evaluated as spam and what action was taken. Was it the only email that got lost or you can reproduce it with other spam emails as well? Link to comment Share on other sites More sharing options...
TheBillABCTV 0 Posted March 21, 2014 Author Share Posted March 21, 2014 You can check the antispam log to see if the email was evaluated as spam and what action was taken. Was it the only email that got lost or you can reproduce it with other spam emails as well? I don't know how to do that. Andrew will have to help me in the future. Link to comment Share on other sites More sharing options...
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