Rp4000 0 Posted August 13, 2019 Share Posted August 13, 2019 hello for the last day or more i have been getting a server not found error. i have attached a few screenshots below. and my logs. if anyone can help me it would be great i am not running a proxy nor have i had to run one in the past. im on win10 pro 64bit i7-4970k 32gb of ram. latest updates from july . i have no clue why this started happening i dont know if your servers are having issues here in Asia because i have no issues with any other servers i am trying to reach including pinging other antivirus services. esetlog.txt Link to comment Share on other sites More sharing options...
Administrators Marcos 4,714 Posted August 13, 2019 Administrators Share Posted August 13, 2019 First of all, try uninstalling ESET and installing it from scratch, e.g. in case proxy or update settings were altered. If that doesn't help, continue as follows: - enable advanced logging under Help and support -> Details for customer care - run update manually - stop logging - collect logs with ESET Log Collector and submit the generated archive. Rp4000 1 Link to comment Share on other sites More sharing options...
Rp4000 0 Posted August 13, 2019 Author Share Posted August 13, 2019 eis_logs.zip the file is huge i didn't know what to select in the collector so i clicked all. Link to comment Share on other sites More sharing options...
Administrators Marcos 4,714 Posted August 13, 2019 Administrators Share Posted August 13, 2019 The updater is unable to resolve update.eset.com. Try the following: - Uninstall the application that uses uu_lsp64.dll: - try uninstalling ESET and installing ESET from scratch so that it re-registers in Winsock Link to comment Share on other sites More sharing options...
Administrators Marcos 4,714 Posted August 13, 2019 Administrators Share Posted August 13, 2019 One more thing, I'd strongly recommend removing exclusions. If you intentionally use a specific PUA, use an exclusion by name. These are not safe exclusions that you have set: F:\ F:\apps D:\ D:\*.* Also I don't see any reason for excluding "C:\Program Files (x86)\Adobe". What issues did you encounter when this folder was not excluded? Link to comment Share on other sites More sharing options...
Rp4000 0 Posted August 13, 2019 Author Share Posted August 13, 2019 UU is used to accelerate pings in video games here in china because some servers are unreachable. i took part of your advice and i found where the problem was. after i opened uu and had it connect to a server then disconnected then my ESET did an update and i had to restart my computer. after a restart i noticed it started to download the module that was 5MB but it got to 3MB and then froze like it lost signal to the server. so i went into connect and set it to global proxy and jumped on my global proxy here in china . and i tried the update again and it worked fine and downloaded. so it seems to be that whatever server you guys are using for china it is having an issue reaching it behind the great firewall of china. Link to comment Share on other sites More sharing options...
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