Jungle_Jon 0 Posted March 12, 2014 Share Posted March 12, 2014 (edited) ESET told me this morning that the application files needed to be updated, so i ran the update from within the client, a windows installer window appeared, the bar started moving and then it disappeared. I checked the version, and i was still on 6.0.316.0 . I manually downloaded the setup file and ran from an admin account , i received the attached message . I therefore tried to remove the software manually form add/remove program it gave me the same message. i am now out of ideas . Edited March 12, 2014 by Jungle_Jon Link to comment Share on other sites More sharing options...
Administrators Solution Marcos 5,074 Posted March 12, 2014 Administrators Solution Share Posted March 12, 2014 This prompt window appears if the original msi installation file has been removed from the C:\Windows\Installer folder. Did you delete files in that folder intentionally? To uninstall ESS v6 manually, run the Uninstall tool in safe mode. Then download and install the latest version 7 downloadable from ESET's website. Link to comment Share on other sites More sharing options...
Jungle_Jon 0 Posted March 12, 2014 Author Share Posted March 12, 2014 yes my OS is installed on 60Gb SSD drive and the install folder was 10GB so after doing some research and making a backup i deleted the folder. i was just about to restore the back up when i checked this thread again. Thank you for your reply it worked fine ( i didn't have to reinstall NIC drivers, as the program warned), and you clearly have very detailed product knowledge. This thread can be locked \ deleted as needed , Link to comment Share on other sites More sharing options...
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