0xDEADBEEF 43 Posted August 8, 2019 Share Posted August 8, 2019 The system is Windows 7. After EIS 12 installation the firewall was shown as disabled and could not be enabled. Reboot and repair didn't help. Attached is the diagnostic log eis_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted August 8, 2019 Administrators Share Posted August 8, 2019 Unfortunately, diagnostics logs were not included. Please enable advanced logging under Help and support -> Details for customer care, reboot the machine, disable logging and then collect fresh logs with ELC. Link to comment Share on other sites More sharing options...
itman 1,746 Posted August 8, 2019 Share Posted August 8, 2019 Have you tried this: http://support.eset.com/kb5824/?viewlocale=en_US ? Link to comment Share on other sites More sharing options...
0xDEADBEEF 43 Posted August 12, 2019 Author Share Posted August 12, 2019 On 8/8/2019 at 12:58 AM, Marcos said: Unfortunately, diagnostics logs were not included. Please enable advanced logging under Help and support -> Details for customer care, reboot the machine, disable logging and then collect fresh logs with ELC. Attached is the one with advanced logging enabled eis_logs2.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted August 12, 2019 Administrators Share Posted August 12, 2019 The product was activated with a license that expired about 200 days ago. Please activate it using your current license key EXXX-XXXX-XXXX-XXXX-XXXU Should the problem persist, provide fresh ELC logs. Link to comment Share on other sites More sharing options...
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