Firewall Issue

[joeyjo 0]

I have recently had to upgrade SAGE software for Making Tax Digital but I have been told the reason I can't submit a VAT return on the SAGE software is because of my firewall.

Any advice on how I allow SAGE to send VAT info to HMRC?

Edited July 30, 2019 by joeyjo
spelling

[Marcos 5,074]

Do you have ESET Internet Security installed? It contains a firewall which, however, allows all outgoing communication. Does pausing the ESET firewall actually or disabling protocol filtering in the advanced setup make a difference?

[cyberhash 188]

Setup > Network Connections and check the troubleshooting wizard at the bottom for recently blocked communications for anything related to SAGE software.

[itman 1,659]

3 hours ago, joeyjo said:

Any advice on how I allow SAGE to send VAT info to HMRC?

Don't believe this is an Eset firewall issue. When I was on the Sage web site, I received multiple alerts from uBlock Origin filter on FireFox about adware/tracking activities on the web site.

Post a screen shot on any alerts from Eset it is generating while on the Sage web site. 

 

 

Edited July 30, 2019 by itman

[joeyjo 0]

Hi, thanks for your suggestions but in ESET there is no obvious Firewall. Went into set up / computer protection / web access pathway an disabled but still couldn't submit return. So now will look elsewhere for solution!

[itman 1,659]

34 minutes ago, joeyjo said:

Hi, thanks for your suggestions but in ESET there is no obvious Firewall.

This would infer you are using NOD32 which does not contain a firewall.