Bluescreen after encryption start

[Dominic112 0]

Hello, 

i have started full disc encryption on desktop computers with SSDs thru admin console. Then the users typed passwords (their own domain passwords) and then one computer failed, got a bluscreen and after this got restarted. Now there is a ESET based login page, user can log in but after typing password Windows says " there is no active partition, error...."

I can not access the files thru linux or other software. In administration console i have no FDE Image to download like in other users.

What can i do in this situation? I need data from this SSD drive. Help!

[Rendekovic 4]

Hi Dominic 112

Since this seems to be an environment specific issue, please raise a support ticket for this.

https://www.eset.com/int/support/contact/

 

Best regards

Ervin

[Marcos 2,992]

We have also created a KB article about that: https://support.eset.com/kb7309/.

[Daniel123 0]

On 6/11/2019 at 2:50 PM, Marcos said:

We have also created a KB article about that: https://support.eset.com/kb7309/.

Hello, has the 1903 update been repaired? If the solution to the problem is to turn it off 1903?

[Marcos 2,992]

With regard to Windows 10 1903 update, please refer to https://forum.eset.com/topic/19829-upgrade-to-windows-10-version-1903-may-cause-boot-error-on-windows-10-with-eset-endpoint-encryption/.

Please continue with the discussion on the 1903 issue in the topic above.