Dominic112 0 Posted June 5, 2019 Share Posted June 5, 2019 Hello, i have started full disc encryption on desktop computers with SSDs thru admin console. Then the users typed passwords (their own domain passwords) and then one computer failed, got a bluscreen and after this got restarted. Now there is a ESET based login page, user can log in but after typing password Windows says " there is no active partition, error...." I can not access the files thru linux or other software. In administration console i have no FDE Image to download like in other users. What can i do in this situation? I need data from this SSD drive. Help! Link to comment Share on other sites More sharing options...
ESET Staff Rendekovic 13 Posted June 10, 2019 ESET Staff Share Posted June 10, 2019 Hi Dominic 112 Since this seems to be an environment specific issue, please raise a support ticket for this. https://www.eset.com/int/support/contact/ Best regards Ervin Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted June 11, 2019 Administrators Share Posted June 11, 2019 We have also created a KB article about that: https://support.eset.com/kb7309/. Link to comment Share on other sites More sharing options...
Daniel123 0 Posted July 2, 2019 Share Posted July 2, 2019 On 6/11/2019 at 2:50 PM, Marcos said: We have also created a KB article about that: https://support.eset.com/kb7309/. Hello, has the 1903 update been repaired? If the solution to the problem is to turn it off 1903? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted July 3, 2019 Administrators Share Posted July 3, 2019 With regard to Windows 10 1903 update, please refer to https://forum.eset.com/topic/19829-upgrade-to-windows-10-version-1903-may-cause-boot-error-on-windows-10-with-eset-endpoint-encryption/. Please continue with the discussion on the 1903 issue in the topic above. Link to comment Share on other sites More sharing options...
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