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Rendekovic

ESET Staff
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Kudos

  1. Upvote
    Rendekovic gave kudos to JPritchard in TPM Error   
    I'm pleased to hear that has resolved your issue.
    Have a nice evening¬†ūüôā
    -JP
  2. Upvote
    Rendekovic received kudos from MichalJ in Issues with Full Disk Encryption management via ECA   
    Hi @GPennarun,
    I am sorry that your tickets are not responded to. Please could you provide us with the ticket number? I will in turn check what happened to it.
    Especially for #2 , I would like to get more details on this problem and to see what is the cause! 
    Best regards,
    Ervin Rendek, PM
  3. Upvote
    Rendekovic gave kudos to Kristian Cajkovsky in Issues with Full Disk Encryption management via ECA   
    Hello @GPennarun,
    Sorry to hear that your tickets are not being responded to, may I ask where you are submitting them? 
    In regards to your issues, the ECA issue does indeed sound like a permission problem, I'm afraid I am only familiar with EFDE, so it is difficult for me to assist you with issues in ECA itself.
    Unfortunately I do not know why the machines are not showing as encrypted in the server. However, I may be able to suggest another way to obtain the recovery password for your machines. 
    Please try to obtain the recovery information via this method.
    If you click Help along the banner and select Encryption Recovery as shown on screenshot below.

    Once the windows opens, you will be prompted to enter Workstation ID, please fill this field in and continue.

  4. Upvote
    Rendekovic gave kudos to JPritchard in TPM Error   
    Good afternoon,
    I'm sorry to hear about this issue. 
    I suspect you are encountering a known issue with the latest version of Windows 10 2004 (OS build 19042).  You can check what Windows version you are running by typing 'winver' into the Run dialog. I have attached an example:
     
     
    If your computer IS running Windows 10 2004 (OS build 19042), then please check to see if you are missing the UseNullDerivedOwnerAuth registry value found in:
    Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TPM\WMI
    If it is missing, then you can create it manually by opening an elevated command prompt and entering the following command:
    reg add hklm\system\currentcontrolset\services\tpm\wmi -v UseNullDerivedOwnerAuth -t REG_DWORD -d 0x01 -f
    After running this command, reboot your computer before trying FDE again. This should allow the TPM to be used for encryption. 
    Let me know how you get on.
    - JP
  5. Upvote
    Rendekovic gave kudos to Mr.Gains in EFDE Monitoring   
    Awesome, I think those reports would actually cover what we need. If something comes up in what we need to see in reports, I'll come back and let you know.
    Thank you
  6. Upvote
    Rendekovic received kudos from Mr.Gains in EFDE Monitoring   
    Hi @Mr.Gains
    you are right, reports are in the works currently.
    we are panning to offer reporting (more or less) in this scope:
    Computers not eligible for encryption Computers eligible for encryption  EFDE not installed Computers eligible for encryption. EFDE installed AND disk not encrypted Computers with encryption in progress Computers encrypted  Computers encrypted using TPM chip Computers encrypted using OPAL 2.0 Computers encrypted via FileVault2 (future) Computers with boot disk only encrypted Computers with all disks encrypted Computers recovered in past month... What exactly would you like to see in the reports? Except for "password uses left" you mentioned above...
    Thank you for your inputs
    Ervin Rendek
    PM for Encryption solutions
  7. Upvote
    Rendekovic received kudos from MichalJ in EFDE Monitoring   
    Hi @Mr.Gains
    you are right, reports are in the works currently.
    we are panning to offer reporting (more or less) in this scope:
    Computers not eligible for encryption Computers eligible for encryption  EFDE not installed Computers eligible for encryption. EFDE installed AND disk not encrypted Computers with encryption in progress Computers encrypted  Computers encrypted using TPM chip Computers encrypted using OPAL 2.0 Computers encrypted via FileVault2 (future) Computers with boot disk only encrypted Computers with all disks encrypted Computers recovered in past month... What exactly would you like to see in the reports? Except for "password uses left" you mentioned above...
    Thank you for your inputs
    Ervin Rendek
    PM for Encryption solutions
  8. Upvote
    Rendekovic received kudos from MichalJ in EFDE Policy   
    Hello @Mr.Gains, thank you for your post,
    to resolve the issue you describe (I believe I understood correctly) I suggest to do the following in an EFDE Policy:
    set "Maximum uses" under "Recovery Password Uses" to 2 AND "Automatically generate new recovery password" under "Recovery Password Uses" to YES AND "Generate when (uses remain)" under "Recovery Password Uses" to 1 This way you will restrict use of one recovery password to 2 uses, and after the 1st use a new one will be generated and will become a valid recovery password AFTER EFDE connects with ESMC.
     
    With more attempts than set in a policy, it sounds like a bug. Could you please raise a tech. support ticket for this issue? we will investigate
     
  9. Upvote
    Rendekovic received kudos from MichalJ in EFDE and SSO   
    Hey Lockbits,
    Thanks for your interest. Of course SSO is a very useful feature. As of now, it is not strictly in our roadmap since not many customers has asked for it yet. We are constantly monitoring and prioritizing the requirements from the market and based on them additional development is scheduled. I would say this feature will be added later, but I cannot commit to a specific delivery time 
    Best regards
    Ervin
  10. Upvote
    Rendekovic received kudos from MichalJ in Feature for EEE   
    Hi ADS82,
    Thank you for contacting us.
    Could you please be more specific and let us know what exactly would you like to achieve in as much detail as possible?
    Unfortunately, your request is very concise and I cannot really imagine what is your usecase.
    Best regards,
    Ervin
  11. Upvote
    Rendekovic gave kudos to MichalJ in Multiple licenses for MDC.   
    MDM Core is activated (although it does not consume license seat, activation is done only for the purpose of getting the valid update credentials for receiving module updates). Each mobile device needs to be activated separately, using the "product activation task" targeted towards the particular mobile device entry. 
  12. Upvote
    Rendekovic received kudos from MichalJ in EEE 5.0 Opal / SED Drives?   
    Hi N1Md4,
    I appologize for my late reply.
    Yes we are working on finishing the missing pieces of communication/ documentation.
    Sorry for this incovenience.
    Best regards,
  13. Upvote
    Rendekovic received kudos from Peter Randziak in EEE 5.0 Opal / SED Drives?   
    Hi N1Md4,
    I appologize for my late reply.
    Yes we are working on finishing the missing pieces of communication/ documentation.
    Sorry for this incovenience.
    Best regards,
  14. Upvote
    Rendekovic received kudos from Peter Randziak in DESlock+ Reader.app for Mac not signed? Mac App Store version?   
    Hello ET_31,
    The issue is known to us and we will work on it at the beginning of March 2019, thanks for heads-up!
     
  15. Upvote
    Rendekovic received kudos from MichalJ in DESlock+ Reader.app for Mac not signed? Mac App Store version?   
    Hello ET_31,
    The issue is known to us and we will work on it at the beginning of March 2019, thanks for heads-up!
     
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