Babylon - what is it that you have against our software?

[BabylonSoftware 0]

Dear ESET,

We have followed all of your instructions to clear our name, but we feel that you not only ignore our attempts, but also looking to hurt our users in every possible way available in your arsenal.

We have reported the false positive on our installation file, and you started flagging our website.
We reported the false positive on our websites and you started alerting about our software's extensions.
We have applied for your white-listing process, but received no response from you.

You claim that our software is "a variant of Win32/Toolbar.Babylon.AO.gen potentially unwanted'.

Indeed we are Babylon Software - a legitimate software developing company that provides free translation to the user at a click. (with paid premium options)
Indeed we install two extensions - one in IE and one in MS office - extensions that are required for the proper function of the one click translation feature that the user is told about.
These extensions pass the word / term the user clicked on to request it to be translated, together with non-identifiable data.

There is no toolbar, there is no privacy issue - our software in not potentially unwanted as the user requested it by visiting our site and requesting to download and install it. Some of our users also decided to go a step further and pay for premium features that you are blocking.

We receive numerous complaints from our users about your software which is currently malfunctioning.

Please correct the issues ASAP or reply with detailed info about what you believe to be faulty with our software so we may either defend it or correct it.

Waiting to hear back from you.

Ran Eyal
VP of Sales and Marketing
Babylon Software LTD.
https://www.babylon-software.com

[Marcos 5,231]

Since this forum is not a channel for disputing detections, please follow the instruction at https://support.eset.com/kb141.
Having said that, we'll draw this topic to a close.