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Internet Security stuck on updating product for days?

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4 hours ago, Marcos said:

Please carry on as follows:
- delete the content of "C:\ProgramData\ESET\ESET Security\Diagnostics"
- enable operating system advanced logging in the advanced setup -> tools -> diagnostics
- reproduce the issue with high cpu utilization by ekrn
- disable logging
- compress "C:\ProgramData\ESET\ESET Security\Diagnostics\EsetPerf.etl" and supply it for perusal.

When I go to advanced setup / tools / diagnostics there's doesn't appear to be an option for "operating system advanced logging"?

Screen Shot 02-22-19 at 05.52 PM.JPG

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Ok, I've learned that it's not available on Windows 8.1. However, you should be able to generate such log through Windows Performance Recorder. First you'll need to install Windows ADK from https://docs.microsoft.com/en-us/windows-hardware/test/wpt/windows-performance-recorder. During installation, select only Performance toolkit.

Then run WPR and select the following options:


Click Start, reproduce the issue with performance and afterwards click Save to save it as an etl log. Compress the log, upload it to a safe location and provide me with a download link.


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