Jump to content

Internet Security stuck on updating product for days?


Recommended Posts

4 hours ago, Marcos said:

Please carry on as follows:
- delete the content of "C:\ProgramData\ESET\ESET Security\Diagnostics"
- enable operating system advanced logging in the advanced setup -> tools -> diagnostics
- reproduce the issue with high cpu utilization by ekrn
- disable logging
- compress "C:\ProgramData\ESET\ESET Security\Diagnostics\EsetPerf.etl" and supply it for perusal.

When I go to advanced setup / tools / diagnostics there's doesn't appear to be an option for "operating system advanced logging"?

Screen Shot 02-22-19 at 05.52 PM.JPG

Link to comment
Share on other sites

  • Administrators

Ok, I've learned that it's not available on Windows 8.1. However, you should be able to generate such log through Windows Performance Recorder. First you'll need to install Windows ADK from https://docs.microsoft.com/en-us/windows-hardware/test/wpt/windows-performance-recorder. During installation, select only Performance toolkit.

Then run WPR and select the following options:

image.png

Click Start, reproduce the issue with performance and afterwards click Save to save it as an etl log. Compress the log, upload it to a safe location and provide me with a download link.

 

Link to comment
Share on other sites

Guest
This topic is now closed to further replies.
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
×
×
  • Create New...