SandipThanki 2 Posted January 16, 2019 Share Posted January 16, 2019 Hello Team, Problem:Product update failed,Invalid digital signature error occurred. we have facing update failed error in ESET Endpoint Security V.7 when we update eset through mirror server. Observation: -Create new mirror update server but same problem. -also reinstall EES client but same issue occurred. -EES display update successfully but it display error message on gui. -if we clear cache of update problem resolved but after some time again error display. Find attached ESET Log Collector logs and Error screenshot. Regards, Sandip ees_logs.zip Link to comment Share on other sites More sharing options...
Administrators Marcos 5,259 Posted January 16, 2019 Administrators Share Posted January 16, 2019 First I'd try updating from ESET's servers directly. If you can reproduce the issue, then carry on as follows, otherwise we'll need the content of the mirror as well as a pcap log generated by Wireshark from time when the mirror is being created: - in the advanced setup -> tools -> diagnostics enable advanced update engine and network protection logging - run update - stop logging - gather current logs with ESET Log Collector. Do you use a Fortinet firewall by chance? Link to comment Share on other sites More sharing options...
SandipThanki 2 Posted January 16, 2019 Author Share Posted January 16, 2019 Hello Sir, Customer use Cyberoam firewall in network premises but issue occurred after upgrade EES from 6.5 To 7.0. Regards, Sandip Link to comment Share on other sites More sharing options...
SandipThanki 2 Posted January 22, 2019 Author Share Posted January 22, 2019 Hello Sir, Required logs uploaded on following link. Mirror Server system Logs: https://we.tl/t-1OIxJ3pZJL Client System Logs:https://we.tl/t-kK4WWt1xMX Regards, Sandip Link to comment Share on other sites More sharing options...
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