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Initial scan never completes EES v7


bbahes
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Hi!

Still testing v7 products. When we install latest EES on client and client executes reboot the initial scan never completes.

In the Log files it shows status "Scanning in progress"

image.thumb.png.387b4d48333347731e29608ef6f1fd4f.png

However, scanning is not running:

image.thumb.png.3eb23c9a0020d6ef376ea0cecfd4c2d9.png

 

Is this by design? Endpoint products are not aware of situation when something is interrupted? 

Also I don't see that this is reported to ESMC.

I'm not sure if this is also by design or I should look in other places, but I see difference in Logs on Endpoint v7 and ESMC v7:

Endpoint:

image.png.953f737200f7f61d2fbd484afa91bf02.png

ESMC:

image.thumb.png.f920897b51e13e8da540c988af4d68c1.png

Currently we can access every log from client on console in v5 product:

image.png.d6ec01e5f4341d92c771c193bcd8e61f.png

Is this not possible in v7 product line, or do I need to look on different page in ESMC?

 

Regards!

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Probably the scanner crashed or the computer was restarted or turned off while it was running. Are you able to reproduce it when running a full disk scan?

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18 hours ago, Marcos said:

Probably the scanner crashed or the computer was restarted or turned off while it was running. Are you able to reproduce it when running a full disk scan?

Yes, we restarted test workstation during initial scan in order to test feedback on status.

Full disk scan does show status as Interrupted by user:

image.thumb.png.b4ab35df2e9d502d2947fb99bf90a88e.png

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