Martinez 0 Posted December 26, 2018 Share Posted December 26, 2018 I installed the agent + RDsensor + AV on the PC in the network 10.0.2. , but it does not detect the ESMC 7 that is in 10.0.3. Is a connection policy applied or what would be the method? Is 24 hours waiting for it to detect? Link to comment Share on other sites More sharing options...
Most Valued Members ewong 8 Posted December 27, 2018 Most Valued Members Share Posted December 27, 2018 This could be a routing issue or a firewall issue. Can you ping the ESMC server from the PC? (assuming echo packets are permitted) As I understand it, the Agent requires (assuming you didn't change the port #) port 2222 to be open for incoming/outgoing on both the ESMC server and the PC. Ed Link to comment Share on other sites More sharing options...
Martinez 0 Posted December 27, 2018 Author Share Posted December 27, 2018 has a connection by pinging the ESMC. On the PC I can enter the Web Console of the ESMC. the port is the default 2222 I do not know what the connection would be interfering Link to comment Share on other sites More sharing options...
ESET Staff MartinK 384 Posted December 27, 2018 ESET Staff Share Posted December 27, 2018 I would recommend to follow documentation for troubleshooting AGENT connection, especially status.html might be helpful for start. In case network visibility is verified (ping works), problem might be with firewalls, or maybe also certificates configuration. Link to comment Share on other sites More sharing options...
Martinez 0 Posted January 4, 2019 Author Share Posted January 4, 2019 Thank you very much for the reply I have consulted the status.html and the following detail appears. some help in this regard Link to comment Share on other sites More sharing options...
Martinez 0 Posted January 7, 2019 Author Share Posted January 7, 2019 Help, any steps you are doing wrong? Link to comment Share on other sites More sharing options...
ESET Staff MartinK 384 Posted January 7, 2019 ESET Staff Share Posted January 7, 2019 I am not completely sure from this log, but my best guess is that AGENT is not able to resolve hostname you used in configuration. Could you manually verify that used hostname can be resolved on client machine to IP addresses? Otherwise there might be some problem with DNS configuration. Link to comment Share on other sites More sharing options...
Martinez 0 Posted January 8, 2019 Author Share Posted January 8, 2019 Thanks for the help MartinK, uninstall the agent, install it offline, and use the certificates generated by the console. When performing this procedure I found the ERA SERVER. I had installed with the program that is downloaded from the agent + antivirus console. Link to comment Share on other sites More sharing options...
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