Disable Alert on ESET ERA Console

[bledoux 0]

Forgive me if this has been asked before, I have been searching through the forum for a bit but nothing popped out at me.

We are currently using separate firewall software so in our Policy, we have disabled the ESET Firewall Protection so that it is turned off on the client machine with alerting suppressed for the end user. However in the ERA Console, all of the machines have alerts noting that the Firewall is Disabled. 

Because we do not plan on using the ESET firewall as of right now, how can make this an accepted risk and tell the server to not alert on this or is there a way to do this so we don't have red alerts for all of our machines? Thanks in advance to anyone who can help guide me in the right direction.

[Marcos 5,453]

You can disable particular events that change the protection status in an Endpoint policy -> User Interface -> Application statuses:

[bledoux 0]

Thanks Marcos. I forgot to mention OS, I am doing this on Mac EES but my assumption (hopefully correct) is that this is 'Send to ESET Security Management Center' in User Interface->Protection Statuses? If so, thank you for guiding me, I know it had to be something simple. 

[Marcos 5,453]

12 minutes ago, bledoux said:

I forgot to mention OS, I am doing this on Mac EES but my assumption (hopefully correct) is that this is 'Send to ESET Security Management Center' in User Interface->Protection Statuses? If so, thank you for guiding me, I know it had to be something simple. 

Yes, that's it.

[bledoux 0]

Perfect, thanks so much! 

[Guest sindbad]

Thanks. I needed this as well. This will not send notifications to the ERA. 

 

What if we want to disable the virus signature database popup? This is a different settings I assume?

[MichalJ 434]

Yes, you can disable it by lovering the severity of desktop notifications to warning level.

[Marcos 5,453]

Actually there is a specific setting for update notifications which do not pop up by default:

[Guest sindbad]

Great. Going to use that option @Marcos