Alloneword 2 Posted December 18, 2018 Share Posted December 18, 2018 My current version has come up saying i have a fake key, have been using it find for 4 months can somone contact me to see if my key is legal or not All1 Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 202 Posted December 18, 2018 Most Valued Members Share Posted December 18, 2018 1 hour ago, Alloneword said: My current version has come up saying i have a fake key, have been using it find for 4 months can somone contact me to see if my key is legal or not All1 Contact ESET support through the GUI of the program , so they can have all of the details you want from there and explain to you why this has happened so you can contact the one you bought the cd-key from and explain to them what happened. Link to comment Share on other sites More sharing options...
Alloneword 2 Posted December 18, 2018 Author Share Posted December 18, 2018 Sorry Rami that has been done many thx Link to comment Share on other sites More sharing options...
Most Valued Members Nightowl 202 Posted December 18, 2018 Most Valued Members Share Posted December 18, 2018 8 minutes ago, Alloneword said: Sorry Rami that has been done many thx They will be able to help you with the license only if you have bought it directly from ESET , if you have bought it from any other retailer then they will send you to contact the retailer but I think they will give you the reason for why the license-key got blocked/banned. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 18, 2018 Administrators Share Posted December 18, 2018 2 hours ago, Alloneword said: My current version has come up saying i have a fake key, have been using it find for 4 months can somone contact me to see if my key is legal or not Please post a screen shot for clarification since ESET never tells that you have a fake or pirated key; such text doesn't exist in resource files whatsoever. Link to comment Share on other sites More sharing options...
Alloneword 2 Posted December 18, 2018 Author Share Posted December 18, 2018 According to an email i got from ESET they say the following: Quote Good Afternoon, As we discussed, this license is from another country so we’re not able to support it. I hope the trial suits you and that you’re able to get your money back from the eBay seller Regards I have no idea where they get the "As we discussed" bit as i have not spoken to anyone about this before, I have converted my old version into a trial version for the time being until i know what is going on Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 18, 2018 Administrators Share Posted December 18, 2018 Please provide me with your public license ID or license registration email address so that I can check what happened. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 18, 2018 Administrators Share Posted December 18, 2018 The license was issued in Russia and was deactivated on Sept 30, 2018. Did you really get the code from Russia? Link to comment Share on other sites More sharing options...
Alloneword 2 Posted December 18, 2018 Author Share Posted December 18, 2018 36 minutes ago, Marcos said: Did you really get the code from Russia? Nope bought it in the UK, looks like i have been shafted then 😒 Right on top of Crimbo and i sure as hell don't have the funds to spend £80 right now, guess i will run the trial and look for a cheaper option for the new year, thx for your help Marcos All1 Link to comment Share on other sites More sharing options...
Administrators Marcos 5,074 Posted December 18, 2018 Administrators Share Posted December 18, 2018 I'll check with our teams and investigate what happened. Did you purchase it directly from ESET UK or from a local reseller? If you have a receipt from the seller, please take a photo of it and supply it to me as a proof of purchase. Link to comment Share on other sites More sharing options...
Alloneword 2 Posted December 18, 2018 Author Share Posted December 18, 2018 1 hour ago, Marcos said: I'll check with our teams and investigate what happened. Did you purchase it directly from ESET UK or from a local reseller? If you have a receipt from the seller, please take a photo of it and supply it to me as a proof of purchase. No did not buy it from yourself, i have been given a new key and that seems fine now but i will PM you that key so you can check that if you want to just to be safe Link to comment Share on other sites More sharing options...
Alloneword 2 Posted December 21, 2018 Author Share Posted December 21, 2018 Given up and bought from site as there is a half decent % off right now Thanks for all your help guys All1 Link to comment Share on other sites More sharing options...
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