EEA "Device control is not fully functional"

[HSW 9]

Hi,

after switch to V7 we have some Clients with the error "Device control is not fully functional".

1.) what is the difference to "Device control is not functional"

2.) a reboot dont help

3.) uninstall + reinstall help but error appears again later

4.) in 1 case it helps to unplug thunderbold dockingstation, reboot without and error was gone but appears today again.

 

any idea?

[Marcos 5,461]

Please carry on as follows:
- in the advanced setup -> tools -> diagnostics, enable advanced device control logging
- reboot the machine
- reproduce the issue
- stop logging
- gather logs with ESET Log Collector.

Then contact your local customer care and provide them with the generated archive for perusal.