ESET Internet Security 12.0.27 break USB3.0

[Wistblade 0]

Hello all, i have a little annoying problem. After update ESET Smart Security from 11.2.49.0 to 12.0.27 my USB 3.0 driver crash. My mouse work slowly and few of them buttons not work properly. After actualization, i try to reinstall driver from official Asus website and Intel and nothing happend, driver is still broken with code 19.    

 

Only one solution work, deinstalation ESET and back to version 11

 

My motherboard is ASUS Sabertooth z170 S

Windows7 64

 

In screen u can see what exactly it was but that names is in polish language, sorry about that.

[itman 1,705]

1 hour ago, Wistblade said:

After update ESET Smart Security from 11.2.49.0 to 12.0.27 my USB 3.0 driver crash.

You need to provide more detail on the USB 3.0 driver crash. Does this happen immediately after boot time? Is a USB drive installed on the port when the driver crash occurs at boot time? Does the USB 3.0 driver crash occur when you connect the cable to the port? Etc., etc..

[Wistblade 0]

The problems start after the computer reboots, after installing the new version of ESET.

For USB ports, I have only two Logitech devices connected. Mouse and keyboard but operate on one port via Logitech Unifying.

After the failure of the controller, I tried to both reinstall Logitech SetPoint and Logitech Unifying itself, also reinstalling the drivers themselves did not help. Restoring the old version of ESET completely solves the problem.

After the installation of ESET in version 12.0.27.0, the error code 19 appears with the given drivers to USB 3.0, that is:
"Windows can not start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)"

[itman 1,705]

16 minutes ago, Wistblade said:

I tried to both reinstall Logitech SetPoint and Logitech Unifying itself, also reinstalling the drivers themselves did not help

Are the mouse and keyboard connected to a USB 1.1/2 port or to USB 3.0 ports? On my Gigabyte motherboard, I have many USB 1.1/2 ports and only a few USB 3.0 ports. I see no reason why a mouse and keyboard would need to be attached to a high speed USB 3.0 port. The norm is to use USB 3.0 ports for drives.

[Wistblade 0]

I know that 3.0 i not necessary for keyboard but i have 3 port in front of case, two 2.0 and one 3.0 and my mouse and keyboard is connected as one device in this one 3.0 port. Reconnected to other 2.0 did not change anything. Driver is still crashed. What happens when you start the computer is that the mouse and keyboard are still working but the mouse behaves as if it was slowed down and some of the buttons on it do not work, eg the middle key does not respond.

This is very strange because I have not seen it anywhere else.

This is not topic for discussion  of why i connect mouse to 3.0 but why ESET destroyed my 3.0 driver

[itman 1,705]

Since the issue persists with the Logitech drivers connected to non-USB 3.0 port, there must be a conflict between those drivers and something in ver. 12.0.27.

I suggest you open a support ticket in Eset as shown in the below screen shot:

[galaxy 11]

Sometimes a harddisk connected with usb 3.0;-)

Edited November 10, 2018 by galaxy

[Marcos 5,136]

If the system crashes into BSOD, configure the system to generate complete memory dumps, reproduce the crash and then provide the generated memory dump to ESET for further analysis.