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Eset PROTECT APPLIACNE login connection timed out


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Hello i am not sure if i am in correct forum but i have some issues while migrating from centos based protect appliance to rocky linux one.

i basically followed this guide

i pulled database successfully and then i set it up the web UI it restarts and when i login this


i only found this logs


any help is appreciated, we are using vmware vsphere

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  • ESET Staff


This issue is a known situation resulting from the long-term use of SHA1 Certificates on older VA, which the rocky linux VA has disabled as the default state for security reasons (as SHA1 is becoming obsolete)

Unfortunately, for a small part of long-term VA users this means their old certs will not be accepted during the login procedure, making it entirely impossible to use the migrated VA.

This issue is described, along with steps to fix this issue, on our knowledgebase site https://support.eset.com/en/kb8641-unable-to-log-in-to-eset-protect-web-console-after-migrating-to-a-new-virtual-appliance-rocky-linux

Hopefully this'll solve the issue you've ran into.


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