Upgrade 6.5 to 7.x failed - what now?

[jimwillsher 65]

Hi

I've executed the upgrade to 7.x following the guide (https://support.eset.com/KB6925/). I've had no errors, but now browsing to the webconsole URL just gives a "this page cannot be displayed".

Is there a log file somewhere I can analyse?

Tomcat and the two ESET services are running. Also note that I now have no ERA menu item on Start menu.

 

Many thanks

 

Jim

PS I've upgraded a different ERA and it's gone okay.

Edited October 15, 2018 by jimwillsher

[jimwillsher 65]

Resolved....

The upgrade guide doesn't mention that it'll screw up your config if you forget to backup your custom SSL .pfx file that palced into the conf folder....I probably should have remembered.

[janoo 11]

Hi jimwillsher, thanks for pointing this out. We have updated the guide to mention also backing up the custom SSL certificate.