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Upgrade 6.5 to 7.x failed - what now?

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I've executed the upgrade to 7.x following the guide (https://support.eset.com/KB6925/). I've had no errors, but now browsing to the webconsole URL just gives a "this page cannot be displayed".

Is there a log file somewhere I can analyse?

Tomcat and the two ESET services are running. Also note that I now have no ERA menu item on Start menu.


Many thanks



PS I've upgraded a different ERA and it's gone okay.

Edited by jimwillsher
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The upgrade guide doesn't mention that it'll screw up your config if you forget to backup your custom SSL .pfx file that palced into the conf folder....I probably should have remembered.

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  • ESET Staff

Hi jimwillsher, thanks for pointing this out. We have updated the guide to mention also backing up the custom SSL certificate.

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