Pepper 0 Posted September 17, 2018 Share Posted September 17, 2018 I live in Thailand and my new laptop had this preloaded and the language is Thai. I cannot understand the fact that every time I keep getting messages about it not scanning. This is the best understanding I can get from my Thai partner. SO I scan and next time, same issue. It slows down or stops me opening programmes. I either need to change language and I can't find out how, or preferrably uninstall the programme as I have never liked it on other devices. Suggestions please. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted September 17, 2018 Administrators Share Posted September 17, 2018 Please elaborate more on what issues you are having. What do you mean by "messages about it not scanning"? Would it be possible to temporarily install English version 11.2.63 and post a screen shot from it for clarification? Also elaborate more on "it slows down or stops me opening programmes". What programs? What operating system do you have? Do you have the latest version of ESET 11.2.63 already installed? Do you have also another security software installed? Link to comment Share on other sites More sharing options...
Pepper 0 Posted September 17, 2018 Author Share Posted September 17, 2018 I keep getting pop ups and Eset popping up saying in Thai no scan. I am using Windows 10. Anything from Google Chrome, Excel and Facebook etc will not respond until I close down the messages. I have the up-to-date system and yes, I have downloaded another software for protection because I cannot work out to stop this system, better still uninstall. When I go to uninstall prorgrammes in the Control Panel and I click on this system, suddenly uninstall is not an option. Link to comment Share on other sites More sharing options...
itman 1,727 Posted September 17, 2018 Share Posted September 17, 2018 Please post a few screen shot of the different Eset alerts you are receiving. At this point, I don't believe anyone has a clear understanding of what popups you are receiving. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,189 Posted September 17, 2018 Administrators Share Posted September 17, 2018 8 hours ago, Pepper said: I have the up-to-date system and yes, I have downloaded another software for protection because I cannot work out to stop this system, better still uninstall. When I go to uninstall prorgrammes in the Control Panel and I click on this system, suddenly uninstall is not an option. That may happen if you remove the original msi installer from c:\windows\installer, e.g. while cleaning up disk space. In such case uninstalling ESET in safe mode with the Uninstall tool should do the trick: https://support.eset.com/kb2289/. Link to comment Share on other sites More sharing options...
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