Unable to download signatures at ...

[jasonhoyt 0]

I have a Kingston USB drive with ESET NOD32 anti-virus on it. I tell it to Update Virus Signatures and it says "Updating virus signatures..." but then I get a yellow triangle with an "Unable to download signatures at <current time>". Any ideas on why it won't update? It's only maybe a month old.

[Marcos 5,070]

Did you create the SysRescue usb long time ago or just recently? A new version was released in June this year.

[jasonhoyt 0]

No. This is a USB drive with the anti-virus software on it that scans the USB drive. It's not installed on the PC and it doesn't scan the PC, only the USB drive. It's a Kingston DataTraveler Vault Privacy 3.0 Anti-Virus model number DTVP30AV/64GB. I've talked to Kingston and they say talk to ESET people.

[Marcos 5,070]

Did you download ESET SysRescue iso from https://www.eset.com/index.php?id=249&amp;L=300 and create a bootable usb? If not, please follow the instructions on the mentioned web page.

[Aryeh Goretsky 378]

Hello,

This is from the DriveSecurity application on the Kingston USB Flash Drive, is that correct?

If so, we'll need some additional information from you to troubleshoot the issue:

• Place your mouse's cursor over the drive letter at the bottom of the DriveSecurity application, and it should show the License Username (begins with EAV-...).

Please send me that License Username in a Private Message, and I will have the product manager investigate what's going on with the license.

Regards.

Aryeh Goretsky

[jasonhoyt 0]

Sorry it taken me so long to answer, I have been busy. I think I have figured out the issue. It seems to work the first time it tries to update if there is a new signature file. If it's already downloaded the sig file, then the next time it queries your servers and it's still the same file, it says it's "unable to download ..." versus saying something like "You already have the latest version. No need to redownload signatures."