Guest Posted August 18, 2018 Share Posted August 18, 2018 Hello, I just bought today a 3 year license for 1 PC, activated, installed, all is ok. Problem is... after purchasing i got a confirmation email, asking me to activate my license by following this link https://www.eset.com/int/support/activate/, which i did succesfully. But i forgot to copy the User ID and Password. How can i retrieve those, are they needed ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,306 Posted August 18, 2018 Administrators Share Posted August 18, 2018 Try entering your registration email address here: https://www.eset.com/int/support/lost-license/ If you don't receive any email, please contact your local customer care. Link to comment Share on other sites More sharing options...
Guest Posted August 18, 2018 Share Posted August 18, 2018 (edited) Done. Now i'll have to wait and see i guess. EDIT: ok... i received the email, but it contains only the license key which i already have I'm talking about the User ID and the password, which are displayed in the ESET browser activation window. Unfortunately i closed it because i thought the information there will be emailed to me. Edited August 18, 2018 by Guest Link to comment Share on other sites More sharing options...
itman 1,760 Posted August 18, 2018 Share Posted August 18, 2018 44 minutes ago, NGR said: I'm talking about the User ID and the password, which are displayed in the ESET browser activation window. All this info should be contained within the e-mail Eset sent after activation. The e-mail contains: "Subject: Important Eset xxxxxxxxxx license information" Link to comment Share on other sites More sharing options...
Guest Posted August 18, 2018 Share Posted August 18, 2018 (edited) 8 minutes ago, itman said: All this info should be contained within the e-mail Eset sent after activation. The e-mail contains: "Subject: Important Eset xxxxxxxxxx license information" That's what i thought (that's why i closed the browser window), but somehow it doesn't. It contains only the license key which i already have. Weird. Edited August 18, 2018 by Guest Link to comment Share on other sites More sharing options...
itman 1,760 Posted August 18, 2018 Share Posted August 18, 2018 1 minute ago, NGR said: That's what i thought (that's why i closed the browser window), but somehow it doesn't. Check your e-mail spam folder. It might have ended up in there. Link to comment Share on other sites More sharing options...
Guest Posted August 18, 2018 Share Posted August 18, 2018 (edited) This is all the info the email i got after activation contained: I've submitted a ticket. Edited August 18, 2018 by Guest Link to comment Share on other sites More sharing options...
Guest Posted August 18, 2018 Share Posted August 18, 2018 (edited) What are the username and password for anyway ? Edited August 18, 2018 by Guest Link to comment Share on other sites More sharing options...
TomFace 539 Posted August 18, 2018 Share Posted August 18, 2018 (edited) 12 minutes ago, NGR said: What are the username and password for anyway ? See https://support.eset.com/kb373/ The ESET Knowledgebase has much information. I'd add it into your favorites as it comes in handy. https://support.eset.com/ Edited August 18, 2018 by TomFace added KB link Link to comment Share on other sites More sharing options...
Guest Posted August 18, 2018 Share Posted August 18, 2018 (edited) 19 minutes ago, TomFace said: See https://support.eset.com/kb373/ The ESET Knowledgebase has much information. I'd add it into your favorites as it comes in handy. https://support.eset.com/ Thank you. I already knew that older versions required a username and password, while newer versions require a license key. But what is the purpose of a username and password in the new versions ? Edited August 18, 2018 by Guest Link to comment Share on other sites More sharing options...
itman 1,760 Posted August 18, 2018 Share Posted August 18, 2018 14 minutes ago, NGR said: But what is the purpose of a username and password in the new versions ? Link to comment Share on other sites More sharing options...
Administrators Marcos 5,306 Posted August 18, 2018 Administrators Share Posted August 18, 2018 You don't need any username/password to download, update or activate ESET. Simply use the license key for activation. Link to comment Share on other sites More sharing options...
Guest Posted August 18, 2018 Share Posted August 18, 2018 5 minutes ago, itman said: The username and password displayed in the browser window after activation of the license has nothing to do with my.eset.com You can create a FREE account on my.eset.com without purchasing a license. Link to comment Share on other sites More sharing options...
Guest Posted August 18, 2018 Share Posted August 18, 2018 (edited) 5 minutes ago, Marcos said: Simply use the license key for activation. Yes, already did that. Still no answer as to what are the username and password for. Bummer. Edited August 18, 2018 by Guest Link to comment Share on other sites More sharing options...
Administrators Marcos 5,306 Posted August 18, 2018 Administrators Share Posted August 18, 2018 They are for updating v8 which is still in the phase of basic support and will reach its EOL at the end of this year. Link to comment Share on other sites More sharing options...
Guest Posted August 18, 2018 Share Posted August 18, 2018 (edited) 12 minutes ago, Marcos said: They are for updating v8 which is still in the phase of basic support and will reach its EOL at the end of this year. Aaa ok. So i shouldn't worry about it. I thought it was a security thing or something like that in case something's wrong with the license/identify me as the owner of the license. Edited August 18, 2018 by Guest Link to comment Share on other sites More sharing options...
Recommended Posts