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User ID and Password


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Hello,

I just bought today a 3 year license for 1 PC, activated, installed, all is ok.

Problem is... after purchasing i got a confirmation email, asking me to activate my license by following this link https://www.eset.com/int/support/activate/, which i did succesfully. But i forgot to copy the User ID and Password.

How can i retrieve those, are they needed ?

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Done. Now i'll have to wait and see i guess.

EDIT: ok... i received the email, but it contains only the license key which i already have

I'm talking about the User ID and the password, which are displayed in the ESET browser activation window. Unfortunately i closed it because i thought the information there will be emailed to me.

Edited by Guest
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44 minutes ago, NGR said:

I'm talking about the User ID and the password, which are displayed in the ESET browser activation window.

All this info should be contained within the e-mail Eset sent after activation. The e-mail contains:

"Subject: Important Eset xxxxxxxxxx license information"

 

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8 minutes ago, itman said:

All this info should be contained within the e-mail Eset sent after activation. The e-mail contains:

"Subject: Important Eset xxxxxxxxxx license information"

 

That's what i thought (that's why i closed the browser window), but somehow it doesn't.

It contains only the license key which i already have. Weird.

Edited by Guest
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1 minute ago, NGR said:

That's what i thought (that's why i closed the browser window), but somehow it doesn't.

Check your e-mail spam folder. It might have ended up in there.

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This is all the info the email i got after activation contained:

 

screenshot.1.jpg.fc16d0b135983e342fd3e878ac9dda2c.jpg

 

I've submitted a ticket.

Edited by Guest
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12 minutes ago, NGR said:

What are the username and password for anyway ?

See https://support.eset.com/kb373/

The ESET Knowledgebase has much information. I'd add it into your favorites as it comes in handy.  https://support.eset.com/

 

Edited by TomFace
added KB link
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19 minutes ago, TomFace said:

See https://support.eset.com/kb373/

The ESET Knowledgebase has much information. I'd add it into your favorites as it comes in handy.  https://support.eset.com/

 

Thank you.

I already knew that older versions required a username and password, while newer versions require a license key.

But what is the purpose of a username and password in the new versions ?

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  • Administrators

You don't need any username/password to download, update or activate ESET. Simply use the license key for activation.

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5 minutes ago, itman said:

My_Eset.png.cd5cb76dda41865f4d36dbfc7987b1ba.png

The username and password displayed in the browser window after activation of the license has nothing to do with my.eset.com

You can create a FREE account on my.eset.com without purchasing a license.

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5 minutes ago, Marcos said:

Simply use the license key for activation.

Yes, already did that.

Still no answer as to what are the username and password for. Bummer.

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  • Administrators

They are for updating v8 which is still in the phase of basic support and will reach its EOL at the end of this year.

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12 minutes ago, Marcos said:

They are for updating v8 which is still in the phase of basic support and will reach its EOL at the end of this year.

Aaa ok. So i shouldn't worry about it. I thought it was a security thing or something like that in case something's wrong with the license/identify me as the owner of the license.

Edited by Guest
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