Bright Lee 0 Posted June 6, 2018 Share Posted June 6, 2018 Hi admin, I have been trying to update the antivirus however it does not work for few months. (since 1/12/2017). I have no idea what's wrong. And the version of ESET NOD Antivirus is Version 10.1.219.0 Windows 10 Home (64-bit) Version 10.0.16299 Would you please help me.. I have no clue what's wrong and it gives me the headache in last few months Regards Bright Link to comment Share on other sites More sharing options...
Administrators Marcos 5,168 Posted June 6, 2018 Administrators Share Posted June 6, 2018 What error do you get when you attempt to update manually? Link to comment Share on other sites More sharing options...
Bright Lee 0 Posted June 6, 2018 Author Share Posted June 6, 2018 It's said, "the server not found" It had no problems before 1/12/2017. Link to comment Share on other sites More sharing options...
Administrators Marcos 5,168 Posted June 6, 2018 Administrators Share Posted June 6, 2018 First of all, please update to the latest version 11.1.54. You can install it from scratch to make sure that update servers are set correctly in the registry. Should the problem persist, carry on as follows: - In the advanced setup -> Tools -> Diagnostics, enable advanced update engine logging - Manually run update - Disable logging - Gather logs with ESET Log Collector, upload the generated archive to a safe location and drop me a personal message with a download link. Link to comment Share on other sites More sharing options...
Bright Lee 0 Posted June 7, 2018 Author Share Posted June 7, 2018 Thanks Marcos, it works now. Appreciate your help Link to comment Share on other sites More sharing options...
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