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Why doesn't ESET take it seriously to explain their product well?


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In my recently purchased ESET Internet Security application I see that the Chrome browser appears with a green frame and a tab on the right.
The tab is in the way there, so I look for information about it, can't find it, and try to move it.
Finally, I end up clicking the cross and the tab and the green frame are removed.
Nowhere in the "help" can I find an explanation about whether removing the green frame and the tab disables something, or just removes those elements from the screen.
I wonder why the technical team does not give useful explanations about their product and prevents us from wasting time searching for basic information in forums.
Negligence?
Lack of interest in the customer to whom the product was already sold?

CUADRO VERDE ESET ANTIVIRUS 1.jpg

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  • Marcos changed the title to Why doesn't ESET take it seriously to explain their product well?
Posted (edited)

When you have a question about Eset product settings, you should first review Eset online documentation for the product you installed.

The Secured browser frame notification symbol is explained here: https://help.eset.com/eis/17/en-US/idh_config_opp_frame.html .

If you wish to permanently remove green browser frame and notification symbol, disable browser fame setting as noted here: https://help.eset.com/eis/17/en-US/idh_config_opp.html

Edited by itman
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On 7/5/2024 at 7:40 AM, itman said:

When you have a question about Eset product settings, you should first review Eset online documentation for the product you installed.

The Secured browser frame notification symbol is explained here: https://help.eset.com/eis/17/en-US/idh_config_opp_frame.html .

If you wish to permanently remove green browser frame and notification symbol, disable browser fame setting as noted here: https://help.eset.com/eis/17/en-US/idh_config_opp.html

Thanks for the response. 
Neither in the explanations of these links, nor in the window that appears when clicking on the "e" of the tab (attached image in Spanish), it is clear if removing the green frame maintains or does not maintain the protection.

Rather, it suggests the opposite: "the green frame around your browser window indicates that you are fully protected" suggests to the novice user that the opposite is true:
"if you remove the green frame, the protection is deactivated".
A good product guide should explain things clearly (e.g.): 
"you can remove the green frame and that does not deactivate the protection, because to deactivate it you have to access the settings and deactivate the xxxxxxx options."
Is it so difficult for a team whose mission is to make good explanatory guidelines?
You are experts on this product and think it is obvious, but it is not. There are normal people out there.
I clarified the doubt by finding the same doubt solved in this same forum.

I hope this complaint is of some use. 
Thank you

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