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Cannot update NOD32 for few months


Bright Lee
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Hi admin,

I have been trying to update the antivirus however it does not work for few months. (since 1/12/2017).
I have no idea what's wrong.
And the version of ESET NOD Antivirus is Version 10.1.219.0

Windows 10 Home (64-bit) Version 10.0.16299

Would you please help me.. I have no clue what's wrong and it gives me the headache in last few months

Regards
Bright

 

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First of all, please update to the latest version 11.1.54. You can install it from scratch to make sure that update servers are set correctly in the registry.

Should the problem persist, carry on as follows:
- In the advanced setup -> Tools -> Diagnostics, enable advanced update engine logging
- Manually run update
- Disable logging
- Gather logs with ESET Log Collector, upload the generated archive to a safe location and drop me a personal message with a download link.

 

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