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License Issue


Shafiq
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Hello

We have extended our ESET license and got email from ESET, that license is extended. We have received .lic file also but when I try to add the file from ERA I get this message “Failed to add License by License Key” and Failed to add license by license file: Invalid License file provided

 

I have performed below steps

Admin->License Management->ADD Licenses->License Key->Offline License File->upload->Add License

 

 

Note: our existing license expire in 2019 we have extended the license to protect more devices

           I did not remove existing license from ERA

 

Thanks!

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  • ESET Staff

You can’t add the same license twice. So I would recommend to either click “synchronize licenses” or remove and add the license again. 

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  • ESET Staff

The only thing would be to open a customer care ticket, and ship in the trace log, from the time you have attempted to remove the license. Can you ping https://edf.eset.com/edf from the machine where ERA server is installed? Is it a physical machine, or a virtual appliance?

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  • ESET Staff
17 hours ago, Shafiq said:

I cannot open https://edf.eset.com/edf  from server. ERA server is installed is virtual and Windows 2012 R2 is OS.

From my personal laptop i opened https://edf.eset.com/edf   and i got this message ''20101003Unsupported Content-type: unknown''

 

Thanks.

Response you got on personal laptop is correct. I would recommend to check access from ERA server, as there seems to be something blocking access to this servers. Any chance there is HTTP proxy required to access internet? Or maybe firewall or any other security-related software on that machine?

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I will check firewall to see if there is any blocking for Local ERA server.  HTTP proxy configured for agent communication to local ERA server.

 

Thanks.

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  • 4 weeks later...
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