Shafiq 0 Posted June 4, 2018 Share Posted June 4, 2018 Hello We have extended our ESET license and got email from ESET, that license is extended. We have received .lic file also but when I try to add the file from ERA I get this message “Failed to add License by License Key” and Failed to add license by license file: Invalid License file provided I have performed below steps Admin->License Management->ADD Licenses->License Key->Offline License File->upload->Add License Note: our existing license expire in 2019 we have extended the license to protect more devices I did not remove existing license from ERA Thanks! Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted June 5, 2018 ESET Staff Share Posted June 5, 2018 You can’t add the same license twice. So I would recommend to either click “synchronize licenses” or remove and add the license again. Link to comment Share on other sites More sharing options...
Shafiq 0 Posted June 5, 2018 Author Share Posted June 5, 2018 When I try to remove the license from ERA I get error " Removing License Failed" Note: I can open https://ela.eset.com/ Thanks. Link to comment Share on other sites More sharing options...
Shafiq 0 Posted June 5, 2018 Author Share Posted June 5, 2018 Please help to resolve license issue. Link to comment Share on other sites More sharing options...
ESET Staff MichalJ 430 Posted June 5, 2018 ESET Staff Share Posted June 5, 2018 The only thing would be to open a customer care ticket, and ship in the trace log, from the time you have attempted to remove the license. Can you ping https://edf.eset.com/edf from the machine where ERA server is installed? Is it a physical machine, or a virtual appliance? Link to comment Share on other sites More sharing options...
Shafiq 0 Posted June 5, 2018 Author Share Posted June 5, 2018 I cannot open https://edf.eset.com/edf from server. ERA server is installed is virtual and Windows 2012 R2 is OS. From my personal laptop i opened https://edf.eset.com/edf and i got this message ''20101003Unsupported Content-type: unknown'' Thanks. Link to comment Share on other sites More sharing options...
ESET Staff MartinK 375 Posted June 6, 2018 ESET Staff Share Posted June 6, 2018 17 hours ago, Shafiq said: I cannot open https://edf.eset.com/edf from server. ERA server is installed is virtual and Windows 2012 R2 is OS. From my personal laptop i opened https://edf.eset.com/edf and i got this message ''20101003Unsupported Content-type: unknown'' Thanks. Response you got on personal laptop is correct. I would recommend to check access from ERA server, as there seems to be something blocking access to this servers. Any chance there is HTTP proxy required to access internet? Or maybe firewall or any other security-related software on that machine? Link to comment Share on other sites More sharing options...
Shafiq 0 Posted June 10, 2018 Author Share Posted June 10, 2018 I will check firewall to see if there is any blocking for Local ERA server. HTTP proxy configured for agent communication to local ERA server. Thanks. Link to comment Share on other sites More sharing options...
Shafiq 0 Posted July 3, 2018 Author Share Posted July 3, 2018 Block was from Local firewall. Issue resolved ... Thank you for the help Link to comment Share on other sites More sharing options...
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