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Re-check alerts manually?


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Hi,

Is there a way to manually do a check to check if there are new alerts on a particullary device?

Like a device is saying that the virus database isn't up to date since 29-5-2018. The device has been online since then. Normaly the update will go automatic and the alert should be gone, right? But the alert keep staying there. If we can re-run the check manaully they error will be gone. Is there a way for this?

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Please check details of the client and check when it connected to ERAS last time. If too long ago, try sending a wake-up task to enforce connection to ERAS. If that doesn't help, check the ERA Agent log status.html on the client for possible errors.

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