Recommended Posts

I have ESET installed on my Samsung Galaxy S8 mobile. I changed the simcard and it locked my device.

 

The screen is black with 'Device is locked' at the top. No password or anything is requested. 


I logged into my ESET account and the mobile was not marked as lost. I hit 'lost' and then it changed my mobile screen, and it allowed me to hit unlock and type in my password.

 

This returned my device to the BLACK SCREEN with 'Device is locked'

 

I have subsequently removed my mobile device from the anti-theft... and all I am left with is a my UNUSABLE mobile with 'device is locked'. I cannot even re-add my mobile as clicked 'Change settings' surprising does NOTHING.

 

This is extremely upsetting, as I cannot use my mobile and I have work!

 

Can you please look into this with the up-most importance! 

Share this post


Link to post
Share on other sites

I cannot even restart my mobile phone...

Share this post


Link to post
Share on other sites

Managed to reboot my phone... resolved it.

Can you look into this please, it caused a major headache!

Share this post


Link to post
Share on other sites
56 minutes ago, Lunar said:

Managed to reboot my phone... resolved it.
Can you look into this please, it caused a major headache!

Please clarify whether you still need assistance with the issue or if you have already resolved it according to what you wrote.

Share this post


Link to post
Share on other sites

My phone was locked today. I was trying to uninstall from my phone. I installed 9 days ago. did not know unlock code , never set one up. Looked up account email and logged on eset to get the unlcok code and there was a phone I do not own anymore. My phone is not on the account. When entering unlock code its wrong everytime.Need help.

Edited by slinkybinx

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now


  • Recently Browsing   0 members

    No registered users viewing this page.