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ESET Cyber Security Pro does not load and hangs MBP 2017


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I am facing this issue for almost 2 weeks now and I must have uninstall and install more than 50 times. I even reset my MBP to sierra. Currently, I have High Sierra. CSP works fine with Sierra and after I upgrade it to High Sierra it does not run and hangs the MBP 2017.  I had to hard shut down my MBP for many times has it does not respond. Even installation is problematic some times without success. Likewise, uninstallation is problematic as it will restart the MBP without proper uninstallation. 

I have install the latest version downloaded from eset website. At installation I was not greeted buy Mac security feature to allow the extension for this product. I have had this pop up when installation other vendors product. I have no issue with other security product as I have tested them and bought this one but this did not start when upgrading to Mac OS HS.

I tried the solution mention on eset. But this post is old and did not help.

is there any solution to this problem?

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I would recommend contacting your local customer care since further logs will be needed and the case (ticket) will need to be properly tracked.

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4 hours ago, Silentgurkha said:

At installation I was not greeted buy Mac security feature to allow the extension for this product.

As you mention it works fine with Sierra, it sounds like it's not loading and hanging with High Sierra because ESET can't load the extension, as you haven't allowed it after installing the latest version.

See: ESET system extension blocked in macOS 10.13 (High Sierra)

Just to confirm, have you clicked on the Apple icon > System Preferences... > Security & Privacy and clicked Allow next to ESET?

Once you click Allow, restart macOS and ESET should load normally.

If it doesn't, then I would do as @Marcos said so they can figure out what's going on with your MacBook Pro.

Edited by planet
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Thanks guys, I have found the solution but bit troublesome one though. First I had to disable gatekeeper and install CSP. it will run normally. once updated CSP will crash I have crash report. to make it work I have to restart MBP. esets_daemon has crashed and causes major system slow down on boot. I hope there will be some improvement when new version will come.  

crash log.txt

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